Customer Service Health

Ursula C. Gillyard

P. O. Box *** Madison, FL ****1 850-***-**** *********@*******.***

Targeting Entry-Level Position

Recent college graduate offering strong academics and volunteer work experience.

Great customer service skills and hands-on experience dealing with mental health disorders.

Quickly learn and master new technology; equally successful in both team and self-directed settings; and

proficient in a range of computer systems, languages, tools and testing methodologies .

Education

Saint Leo University, Saint Leo, FL June 2010

Bachelor in Arts-Psychology, GPA 3.09

North Florida Community College, Madison, FL

Associate in Arts//Associate in Business June 2002

Administration and Management//Associate in

Applied Science-Office Systems Technology

Experience

Peacock Chateau, Madison, FL June 2010 to

present

Home/Health Aide

• Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their

personal care.

• Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.

• Administer prescribed oral medications, under the written direction of physician or as directed by home

care nurse or aide, and ensure patients take their medicine.

• Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.

• Accompany clients to doctors' offices and on other trips outside the home, providing transportation,

assistance and companionship.

Jefferson Correctional Institution, Monticello, FL August 2008 to May

2010

Corrections Officer

Monitored conduct of prisoners in housing unit or during work and recreational activities, according to

established policies, regulations, and procedures, to prevent escape or violence .

Inspected conditions of locks, window bars, grills, and doors, ad gates at correctional facilities to ensure

security and help prevent escapes.

Recorded information, such as prisoner identification, charges, and incidences of inmate disturbance, and kept

daily logs of prisoner activities.

Used weapons, handcuffs, and physical force to maintain discipline and order among prisoners.

Guarded facility entrances to screen visitors .

Kentucky Fried Chicken, Madison, FL January 2006 to December 2008

Prep Cook

Maintained sanitation, health and safety standards in work areas.

Cleaned food preparation areas, cooking surfaces, and utensils.

Verified that prepared food met requirements for quality and quantity.

Read food order slips or received verbal instructions as to food required by patron, and prepared and cooked

food according to instructions.

Washed, cut, and prepared foods designated for cooking and measured ingredients required for specific food

items being prepared.

1

Smithfield Packing, Madison, FL March 2000 to December

2005

Line Packer

Marked and labeled containers, container tags or products, using marking tools.

Measured, weighed, and counted products and materials.

Examined and inspected containers, materials, and products to ensure that packing specifications are met.

Recorded product, packaged, and ordered information on specified forms and records.

Loaded materials and products into package processing equipment.

2

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