Human Resources Customer Service

DESTRY M. HOLMES

***/***-**** **** ***/***-**** Home, Columbus Ohio

********@*****.***

PROFESSIONAL SUMMARY:

With effective communication and organizational practices I exhibit a

dedicated, focused, forward thinking, and team oriented work ethic that

meets and exceeds project goals.

PROFESSIONAL EXPERIENCE:

JP MORGAN CHASE 2009-Present

Collections Representative I-Deposit Account Collections

. Addressing inbound/outbound calls in a high-volume call center. Duties

include advising customers on overdrawn accounts (consumer and

business); confirming deposit arrangements; overdraft protection

options; collection practices and related fees.

ACLOCH Staffing Services 2005-2009

Acloch Staffing

Staffing Coordinator

. Recruiting, placing, sourcing, and interviewing candidates/associates

for job assignments with various corporate clients. Positions include:

Administrative Assistants; Accounting Clerks; Loan Processors;

Customer Service Representatives; and Warehouse Personnel.

. Leading interview preparation in a fast paced temporary staffing

environment. This includes: scheduling appointments (phone/walk-ins);

administering skill assessment tests, assisting applicants with on-

line and written applications, processing background checks and

employment verifications for an average of 15 applicants per day.

LIMITED BRANDS, INC. 2005-2006

Acloch Staffing

Central Staffing Coordinator

. Coordinated the enterprise internship orientation and development

processes for approximately 65 undergraduate interns. Duties included

coordinating on and offsite orientations: planning logistics, agendas,

vendor relations, budgets and Tool Kit preparation and shipment;

Facilitated team development sessions with interns in both Columbus

and New York. This resulted in alleviating the responsibility of the

College Relations Manager and successfully launching the Summer 2006

Internship Program.

. Composed and orchestrated career development teleconferences for 65

interns. The discussions were structured to develop competencies such

as: learning agility; organizational, leadership and communication

skills; and relationship building. This resulted in 100% compliance

with the interns learning objectives and with the intent to accomplish

100% retention in the program.

. Implemented and maintained a learning objective tracking system. The

system assessed gaps in performance and coaching strategies, there by

providing the opportunity to coach interns on a timely basis.

DESTRY M. HOLMES

. Managed department intern, coaching for success and monitoring daily

activities; department liaison for the 65 Interns in Home Office and

Store locations in the following markets: Atlanta, Baltimore, Chicago,

Columbus, Dallas, New York, New Jersey, and San Francisco.

. Coordinated 100 + interviews, entry to executive level, for four

recruiters. This included managing calendars, directing various forms

of correspondence to candidates; completing references, employer and

education verifications; and acting as a liaison between recruiters

and hiring managers. This resulted in enhancing the experience for

candidates who were interested in joining the enterprise.

COMMERCE NATIONAL BANK 2001-2005

Human Resources Associate

. Facilitated employee-recruiting efforts that involved writing and placing

job ads, updating job descriptions, screening resumes, setting up

interviews, interviewing and screening applicants, collecting EEO related

data, and applicant correspondence. This allowed the Human Resources

director and hiring managers to track and place choice talent.

. Coordinated programs and publications to enhance employee

wellness/development. Programs included: health & wellness fairs, monthly

employee newsletters, and training program advisements.

. Developed Human Resources Reports including department budget

projections, Affirmative Action Reports, and employee advisement memos on

policy adjustments, emergency contact and address updates and company

objectives; thereby communicated and promoted events that positively

impacted the workplace and employees.

ACADEMIC BACKGROUND:

The Ohio State University, Max Fisher College of Business

. Bachelor of Science in Business Administration, Major:

Marketing

. Dean's List Recipient

SKILLS:

Software: MS Office Various Versions: Word, Excel, Power Point, Outlook and

Publisher;

Databases: Temp-Works; ABRA; Taleo; Telemagic

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