Customer Service Sales

Patrick J. Conklin Cell: 845-***-****

* *******

Montgomery, N.Y. 12549 E-Mail: **********@***.***

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Achievement oriented individual with diversified experience in sales,

customer service, branch operations, and administrative support. Excellent

multi-tasking and organizational aptitudes. Effective communicator and

problem-solver.

PROFESSIONAL EXPERIENCE

Hudson Valley Federal Credit Union

Middletown, New York 2008

to Present

Assistant Teller Team Leader

Responsible for performing branch opening and closing procedures

Supervise teller staff and provide feedback when necessary

Perform monthly teller cash box / work audits

Perform as a teller when necessary

Identify and recommend needs based cross selling opportunities to members.

Opportunities include membership, checking/savings accounts, credit cards,

auto/home insurance, business services, real estate services, and financial

services

Provide monthly sales recommendations to staff

Contribute to the branch quarterly and yearly sales goals

On the job teller trainer

Hudson Valley Renegades

Fishkill, New York Summer Seasons

2006 to 2010

Dutchess Stadium Merchandise Staff

Sold team merchandise throughout stadium and in-store

Playland Supervisor

Managed crew of 2-4 workers on game days

West Point Military Academy

West Point, New York Summer

Seasons 2004 to 2005

Ticket Sales Intern

. Allocated individual game and mini-plan packages

. Dispatched mass mailings for season ticket renewals

Blockbuster Video

Cedar Park, Texas

2001 to 2008

Assistant Manager

2/2008 to 7/2008

. Acted as manager on duty with a focus on superior customer service

. Effectively trained new sales associates

. Balanced registers and prepared nightly deposits

Customer Service Representative

2001 to 2007

. Managed various types of transaction sales

. Dealt with client concerns and disagreements with their accounts

. Assisted customers with general assistance including locating movies

EDUCATION

University of Mary Hardin-Baylor, Belton Texas

2002 to 2007

Master of Business Administration (MBA) - Major: Sports Management

Overall GPA: 3.67/4.0

Bachelor of Science - Major: Sports Management / Minor: Organization

Management

Overall GPA: 3.52/4.0

References furnished upon request

Contact this candidate