Customer Service Manager

-**** S. Hwy **, Unit C -Chelsea, OK ***** Home Phone 918-***-****

Cell Phone 918-***-**** Karen DeMoure

Objective To secure a position that offers an opportunity for

advancement

Experience May 2008 - July 2010 Pacesetter Claims Service

Catoosa, OK

Claims Coordinator

Enter claims

Close invoices

Research and reconcile discrepancies in received payments

Receive checks

Research adjuster payments

Customer Service

August 2005 - January 2008 Java Daves Claremore

Claremore, OK

Owner of Coffee Shop

Customer Service

Hiring and training of staff

Producing payroll

Managing inventory

Managing business finances

Merchandising and Marketing

Extensive use of Quickbooks 2005 and Excel

Sold Business January 31, 2008

July 2004 - August 2005 Vanguard Car Rental

Tulsa, OK Supervisor of Commissions

Payout of commissions to associate Travel Agents and Tour

Operators

Monitor customer assurance and accuracy of payments

Research unpaid commissions, and reason for non payment

Promote system changes for higher efficiency and accuracy

Maintain files of payments issued

Maintain personnel files

Extensive use of Excel

Experience with Odessy and Peoplesoft

Left this position due to purchase of business

2001 - 2004 DecisionOne Tulsa,OK

Team Manager, Call Center

Supervision, monitoring and assessment of a 20 member team

Quality Assurance of whole center.

Continuous training of reps

Interview job candidates

Handle escalated calls

Extensive use of spreadsheets and databases

Isolate customer service issues

Experience with Aspect phone system

Left this position due to sale of Tulsa office

1998 - 2001 Wallace's Inc/Barnes

and Noble Tulsa, OK

Bookstore Manager

Rogers State University Bookstore

Researched unpaid accounts receivables

Researched invoices for inventory left by previous staff

Increased sales

Provided stability to necessary function of campus

Improved student services

Worked with administration to provide products and services

needed by campus departments

Extensive use of financial statements and budget

Scheduling of staff

Responsible for inventory, shipping and receiving.

Purchasing

Managed to offsite operations as well as main campus

Shipped books and other products to online students.

Left this position because of contract transition due to

corporate bankruptcy

1992 - 1998 Claremore Christian School Claremore, OK

Kindergarten/High School Math Teacher

Developed the ability to recognize needs of students and

plan alternate teaching methods.

Participated in curriculum selection and development.

Selected extra materials to meet further needs of advanced

and struggling students.

Helped students to set goals for themselves

Worked with students individually as well as in a group

Established and ran school book rental program

Turned the school lunchroom program into a revenue

generating program

Left this position to pursue position in business

Education 1998 - 2001 Northeastern State University Tahlequah, OK

B.A., Business Administration.

High concentration of Accounting classes

3.44 GPA

Degree under former name - Karen Zehder

1994 - 1997 Rogers State University

Claremore, OK

AAS in Accounting

High concentration of computer classes

3.93 GPA

Degree under former name - Karen Zehder

Interests Cooking, nutrition, woodworking, gardening.

Civic Activities Member of the steering committee for Habitat Humanity

Claremore

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