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Years Experience Customer Service

Location:
Columbia City, IN, 46725
Posted:
October 12, 2010

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Resume:

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**** ***** *** **** 260-***-****

Columbia City, IN 46725

2

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Production and Assembly: Machines and tools

. 10 years assembly experience

. 7 years experience performing quality control inspections and SPC

utilizing calipers, micrometers, depth and plug gauges

. 7 years experience lean manufacturing, 5S, KanBan

. 5 years experience operating: Tube benders, grinders, formers, crimpers,

injection molders, air testers and high pressure water testers, automatic

deburring machines, brake press, bench lathe.

. 4 years experience in data collection and analysis techniques

. 3 years experience: Blueprint creation and reading experience

. 2 years performing: Wire and solder operations with wire harness

assembly

. 1 year experience tumbler operator and media blasting metals including

stainless steel, titanium, and aluminum for medical industry.

. 5 months experience performing parts washing using Ramco and ADF washing

units

. 4 months experience as Team Leader (17 member team) includes training,

observation, submitting completed documentation.

1 Employment History

April 2010 - August 2010 U.S. Department of Commerce, Census 2010

Fort Wayne, IN

Classification: Crew Leader (NRFU and VDC Operations)

Appointed (2) Crew Leader Assistants during training sessions, instructed

(17) trainees on completion of appointment documents and administering the

Oath of Office, making trainees employees of the Bureau of the Census.

Conducted group-training sessions for Enumerators, using verbatim training

guides and instructed the team in procedures of collecting data.

Instructed Enumerators in proper field techniques, and conducted

observations of enumerators in the field to provide on-the-spot assistance

and supervision. Approved time and attendance documents for Crew Leader

Assistants and Enumerators. Completed paperwork to end the appointments

for the field staff at the end of the operation. Participated in and

documented corrective actions, supervised daily meetings with the team.

July 2009 - November 2009 Elwood Staffing Services Fort Wayne, IN

(Assignment Completed)

Classification: Assembler

Affixed rivet nuts to solar panel frames, assisted operator with

beginning/middle/ending roll measurements, rework, press operator.

December 2007 - July 2009 Job Searching

The economy had reached the point to where I was unable to find production,

factory or entry level employment in Whitley, Allen, Huntington, Noble or

Kosciusko Counties. This listing is included to explain break in work

history.

April 2007 - Dec 2007 Kelly Services Warsaw, IN (Assignment Completed)

Classification: Blast Operator/Certified Light Booth Inspector/Cell

Support

Performed metal polishing and media blasting of replacement knees and

surgical instruments. Cleaned polished replacement knees in Ramco and ADF

parts washer; inspected cleaned knees for abnormalities including:

cleanliness, dings, belt and wheel lines, coloration, deformations,

complete polish. Computer programs related to job include: SynQuest and

AS400.

August 2006 - April 2007 Integrated Manufacturing and Assembly Columbia

City, IN

Classification: Production Assembly

Assembled front and rear seats for GM. Maintained workstation

cleanliness. Reason for leaving: Company unable to provide consistent 40-

hour workweeks.

November 2003 - July 2006 People Link Staffing Columbia City, IN

Classification: Production Assembly, Clerical, Engineering, Assembly

(Assignments Completed)

Assembled products according to documented work process; palletized

completed units, QS9000 document revision, payroll preparation. Assisted

in other cells to help the cells complete the daily production

requirements. Maintained workstation cleanliness. Reason for leaving:

Assignments completed.

August 2003-November 2003 Wal-Mart Columbia City, IN

Classification: 3rd Shift Soft Lines Processor, responsible for opening

boxes containing the garments for the Men's, Women's, Girls and Infants

departments. Reason for leaving: Unsafe working conditions, unprocessed

boxes that were unsafely stacked fell down on me.

December 2001- June 2003 Branstrator Aluminum Products Fort Wayne, IN

Classification: Process Writer responsible for creating written assembly

procedures for the manufacturing of Sun and Screen Rooms. This position

also required the knowledge in the use and editing of digital photograph

taken during the assembly process.

Achievements: This was the first time in the history of the company that

the processes for cutting, welding, tooling, assembling and packing the

components for building sunrooms was coordinated into written and

illustrated documents. The value of this effort was realized when trained

employees left the company to pursue other interests in the same week. By

using the recently completed written processes and blueprints, the

engineers and untrained employees were able to assemble the sunroom

components so these components could be shipped on time. Reason for

leaving: Position eliminated due to lack of orders.

February 2001-August 2001 80/20 Inc Columbia City, IN

Classification: Tumbler Operator. Placed machined component into

automatic tumblers for the removal of burrs and sharp edges. Prepared

finished components for shipping. Entered shipping data into the Mpact

program for inventory control.

1993-January 2001 Dana Coupled Products Columbia City, IN

Classification: Engineering Clerk performing functions including Technical

Illustrator/Writer; PSO Clerk, Photographer (digital camera), QS9000

Internal Auditor, IMPACT Team Facilitator. Promoted to this position in

1997

Responsibilities: Creating/revising work instructions for each

manufacturing operation; maintaining these documents in the facility

intranet; taking photographs applicable to various situations; creating and

maintaining the Process Sign Off book for new and revised assemblies.

Assisted on switchboard/front desk. Position Eliminated due to downsizing.

Software; Microsoft Word, Excel, Outlook, PowerPoint, FrontPage, AS400,

Photo Editor and Photo Image camera software.

Achievements: Successful conversion of QS9000 document from hard copy in

folders on the floor to intranet access of the documents. This conversion

afforded immediate access to work instructions. As IMPACT Team

facilitator; our team established the interest for college level classes in

the facility. Our facility opened the enrollment to other companies so the

employees could take advantage of this educational opportunity.

1993-1997 Assembler of power steering and power brake lines using benders,

push up machines, crimpers, injection molders,

air testers/high pressure water testers and injection molders. Performed

SPC hourly checks. Performed Quality checks using gauges, micrometers.

IMPACT Trainer/facilitator. Promoted to Engineering Clerk.

2

3 Education and Additional Training

Indiana Institute of Technology Fort Wayne, IN: Major: Business

Management. 2000-2001 (In Process)

Indiana Vocational Technical College, Fort Wayne, IN 1985-1986

Technical Certificate: Industrial Drafting Technology

Graduate, Bishop Dwenger High School, Fort Wayne, IN

Microsoft Office97 lecture seminar, 1998; Microsoft PowerPoint

Introduction, 1999; Microsoft PowerPoint Enhanced Features, 1999; Desktop

Publishing Features of Microsoft Word, 1999; Dana Quality Leadership

Training, Sessions 1, 2

IMPACT Trainer/Facilitator 1996 taught by Mary Kay Karcher, Preferred

Technical Group

4 Additional Skills:

5

Office and Front Desk Assistant:

. 12 years experience utilizing MS Office, Outlook/Outlook Express, Front

Page, MPACT, AS400, Lotus Notes, and Star Office.

. 5 years in office environment including 1 year in payroll preparation

(time and data sheets).

. 6 years experience creating and revising documents pertaining to

operational and production procedures (QS9000).

. 4 years experience ordering and tracking tools and supplies required for

production.

. 4 years experience ordering raw materials required for production.

. 3 years experience using multi-line phone system.

. 7 years Customer Service.

. Thorough understanding of office procedures.

. Honest, friendly, outstanding communication skills.

. Self-motivated, assertive and quickly learn procedures and methods.



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