Manager Customer Service
Resume:
Charles T Brande
Pleasant Garden, NC 27313
abjbd2@r.postjobfree.com
OBJECTIVE: Committed to and achieving superior performance by delivering
total customer satisfaction through the delivery of products and services.
Train and motivate team members for the same dedication to all aspects of
quality in their performance with an emphasis on commitment to excellence.
Engage each employee to the ultimate success of the business, as the
business is essential to our individual success.
QUALIFICATIONS
. I am knowledgeable of Microsoft Word 2003, 2007, Microsoft PowerPoint,
and Microsoft Excel. I am fluent in the English language and recognize
some Italian language as well.
. I can type 40 to 60 wpm and have past experience with record keeping
and finances as well as writing out a schedule. I believe with my
extensive management qualifications I can utilize the knowledge that I
have to organize, research, and develop myself into being a great
paralegal and hopefully one day a successful attorney.
. I am a member of the Vic Coffin Okinawa Kenpo Karate School. I have
also been certified and trained as an EMT, Firefighter, and Haz-Mat
and EVD operator. My most recent accomplishment is that of being
certified at the Colorado Technical University in Corrections
Techniques. I have volunteered within my community to help coach the
Pleasant Garden girl's softball team, and am very active within my
community.
. My career objective is to become a very successful paralegal and to
finish college and continue my education at Campbell University School
of Law or University of North Carolina School of Law. My ultimate goal
is to help other people and to serve them as a successful attorney one
day.
. Certified in Corrections Technician and Domestic Violence
Intervention.
EDUCATION
Criminal Justice
October 9, 2010
Colorado Technical University, Colorado Springs, CO
. GPA: 3.56
. I have been taught how to research information that pertains to cases
that are being tried in Federal, State and Municipal courts.
. I have taken English Composition II, Law Enforcement Report Writing,
Information Technology & Literacy, Professional communications and
Psychology. All of these classes have helped me in my thinking and
writing techniques which I have transformed into my organizational
skills.
Machinist
07/2010/Current
Adecco, Burlington, NC
. I am currently holding a temporary position through Adecco at the
Honda Power equipment Plant in Swepsonville, NC. I have been trained
on the operation of driving forklifts and a tugger to take engine
parts to the assembly line.
Manager
01/10-07/10
Wal-Mart
. At Wal-Mart, I was the support manager that implemented, trained and
developed the receiving area and the unloading and loading of trucks.
I coordinated a staff of 45 plus employees. My direction going forward
was to have the trucks unloaded overnight and drive the associates to
have the shelves stocked and areas zoned before 7am the next morning.
I also had the duties of evaluations and coaching.
. It was here that I learned how to really fine tune my organizational
skills and communication skills, because we have the biggest store in
the southeast. My interaction with customers has made me the human
being I am today. I have learned that to be in customer service you
have to have a servant's heart.
Manager
07/06-07/08
Blue Ridge Drilling and Blasting
. I intensively trained to become a rock driller and blaster for a local
company that removed rocks for the purpose of utilities, and roadways.
I developed into a proficient driller and blaster and worked my way up
to become the explosives manager of the dynamite, and explosive
devices. My responsibilities included being in compliance with
Homeland security and with the ATF. I produced accurate counts for
each of these organizations when they came to do surprise inspections
and they found that all of my records and books were in order.
. I was of great value to this organization and was considered
irreplaceable. However the job market fell out in construction and the
owner was forced to lay us all off.
. I believe that the organizational skills and record keeping techniques
that I obtained will greatly benefit me as I pursue my career goals.
Manager
12/01-06/06
Ham's Restaurant
. At Ham's I started out as a server while working my way through
college and also being a single parent. I became such an asset to the
company that they promoted me to be the corporate trainer. Here I
opened new stores for the company and trained and developed everyone
that was hired.
. It was then that the company approached me to become a store manager
and oversee all aspects of the restaurant. I trained, developed, and
hired all incoming new prospective managers. I obtained extensive
knowledge of P&L statements and how to accurately take an on hands
inventory for the purpose of ordering products.
. I had the responsibilities of managing two restaurants at once and
writing a server and bar schedule of over one hundred employees. I
believe that these organizational skills and pre- planning will
definitely enhance my career as I pursue goal of becoming a successful
attorney.
Manager
02/91-12/01
Auto bell Car Wash
. I effectively wrote a schedule for fifty plus employees and
aggressively controlled labor to put more money towards our bottom
line. I was responsible for all paper work, payroll, and the everyday
mechanics and operations of the carwash. When I started there were
five in existence. My career at Auto-Bell helped me to really become a
great manager of my time and my communication skills. When I left the
company we had opened over thirty other stores.
Operations Spclst
05/90-01/91
U.S. Navy
. I entered the Navy and was trained to become an Operations
Specialist. My duties included detecting enemy and non enemy aircraft
and vessels with the help of sonar. I took part on rescue missions;
land and swift water. I also passed the psychological test to get into
Bud's which is the Navy's most elite school, "The Navy Seals Team
School". I was medically discharged because I amputated a portion of
my right great toe.
It was here that I learned to pay attention to details and communicate
effectively with my Company Officer and my team members.
Contact this candidate