Customer Service Manager
Resume:
Reno, NV *****
Phillip A. Patterson
Objective To obtain a position with a reputable, growing company that will enable me to advance
and grow as a person. Assisting that company in achieving the strength and balance
needed for success.
Education University of Nevada Reno, NV
•1995 to 2004
Graduate Sparks High School Sparks, NV
•1991 to1995
Extracurricular
2-man volleyball
activities
Work August 2005 - March 2009 Volvo/Mack Trucks, Inc Reno, NV
experience Distribution Specialist
• 99.9% accuracy in order picking. Comprehensive knowledge of
picking, packing receiving and loading procedures. Operation of
Picker, Reach Truck, and Forklift certified. Extensive Knowledge of
Multiple computer systems (AS400, SPM, WMS, and DLX)
April 2004 - August 2005 Lead Primary Image Reno, NV
Printer
• Quality Assessment, membrane switch, die cutting (Thompson Die
Cutter), various high intensity print jobs (Thermal Form printing).
Assigned daily job distribution as well as product packaging and
delivery. Knowledge of various manufacturing machines as well.
May 2002 - April 2004 Custom Caps and Shirts etc Sparks, NV
Production Manager
Various duties including: supervision of up to 9 Spanish speaking
employees, Accounts Receivable collections, control of all ordering and
shipping and production, various customer service duties, also
maintenance on presses and dryers, and exposure units, problem solving,
trouble shooting and overall filing. Office duties including debt
collection, phone services, computer account management and filing.
June 2001 - March 2002 Advanced Graphic Design Reno, NV
Printer
• Basic printing process on clamshell press, various sub straight and
further knowledge ink mixing and stenciling.
Sept. 2000 - May 2001 Blockbuster Entertainment Sparks, NV
Assistant Manager
• Customer service skills, as well as managerial duties. Handled
merchandising, problem solving, scheduling, and hiring, Handled
customer complaints. Used basic computer skills on a daily basis.
1997 - 2000 International Game Technology Reno, NV
Silkscreen P rinter
• Prepared and operated several printing presses, including ATMA, SVECW hand table printing on various
substrates. Responsible for all UV ink and lacquer application, touch-up, and curing. Also knowledgeable
in screen stenciling, as well as stock glass cutting (XYZ cutter) and refining using Bavelloni edger.
1994 - 1997 Godfather's Pizza Sparks, NV
Assistant Manager
• Selected and priced menu items, achieved consistent quality in food preparation and service. Recruited,
trained, and supervised workers, and attended administrative duties. Analyzed recipes to determine food,
labor and over costs. Scheduled delivery of fresh food and beverages. Received and checked the contents of
deliveries and evaluated the quality of all ingredients. Placed orders to replenish stocks of tableware, linens,
paper, cleaning supplies, cooking utensils, furniture and fixtures. Arranged for equipment maintenance and
repair, and for a variety of services such as waste removal and pest control. Interviewed hired and
discharged workers. Scheduled the work hours of employees. Recorded hours and wages of employees,
prepared the payroll to comply with current applicable laws. Developed detailed marketing strategies.
Handled special events.
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