Latesha Winston

**** **** ****** *** #**

Allentown Pennsylvania 18103

484-***-****

abjbbh@r.postjobfree.com

Objective:

Position as a Customer Service Representative

Qualifications:

• More than 7 years’ successful experience in customer service and support with

recognized strengths in account maintenance, problem-solving and trouble-shooting,

sales staff support, and planning/implementing proactive procedures and systems to

avoid problems in the first place

• Profound oral and written communication skills

• Excellent ability to operate computer/microcomputers including variations of

computer software and hardware

• Ability to train, motivates, and supervises customer service employees

• Develop plan, conduct audits and variance analyses, process payroll and payroll tax

reports and filings, and maintain/update accurate inventories

Employment History:

Unitek, Blue Bell PA, 2010-present

Payroll Administrator

Process payroll for over 500 employee’s using ADP Enterprise EV5 on a biweekly basis

Ÿ

Create and run reports with HRIS systems on a weekly basis

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Check and audit timekeeping records for compliance

Ÿ

Process personnel changes, including pay increases

Ÿ

Calculate and record payroll deductions, such as garnishments and wage levies

Ÿ

Process terminations and calculate final pays

Ÿ

Enter new hires into the database

Ÿ

Manually calculate PTO accruals on a weekly basis

Ÿ

The Loews Hotel, Philadelphia PA, 2010-present

Paymaster

• Process payroll for over 400 employee’s using ADP PCPW on a biweekly basis

• Create payroll reports on a biweekly basis to reconcile the payroll data

• Enter tips and other miscellaneous data into Timesaver on a weekly basis

• Manually input benefit data, 401k data and other miscellaneous information into ADP

The Hartford, Allentown PA, 2009-2010

Customer Service Representative

• Took inbound calls and provided information on premier healthcare products for

people 50 years of age and older

• Assisted with upgrading and downgrading individuals health insurance plans as well

as

cross sale other products that may fit an individual needs

• Process payments as well as enroll individuals into an AARP membership

TATA Consultancy Services, Edison NJ, 2007-2009

Payroll Officer

• Performed complex and specialized work related to the preparation, processing and

maintenance of the payroll

• Sorted and distributed department mail, file payroll department documents, compose

and type department correspondence

• Responsible for inputting employee personal and payroll data on a daily basis into

Excel and importing into our ADP payroll processing system

• Entered and updated employees benefit data, reconciled and submit data for tax

purposes

• Answered telephone inquiries regarding all aspects of payroll, insurance, and other

benefits

• Prepare payroll deductions, compute payroll adjustments and

reconcile insurance and benefit accounts

• Audit daily and hourly time sheets each month for correct data and budget

assignments

• Operate a variety of office machines and equipment such as calculator, typewriter,

copier, fax machine, computer and related word processing and spreadsheet software,

Etc

ADP, Clifton NJ, 2001-2007

Solution Center Consultant

• Researched and solved complex questions on function and usage of products for

clients

• Performed the role of account/relationship manager, proactively managing

relationships with clients

• Used analytical and project skills, to provide a wide-variety of billable, specialized

services to clients

• Made outbound calls to client that needed assistance on tax filing issues and assisted

client in Amending prior year filings for their companies

• Reran W2’s and tax reports for clients for prior years

• Submitted information to the IRS as well as any applicable States to have client

filings

Amended

• Researched, designed and modified features to meet client’s specific needs through

the

PC

• Maintained appropriate records on all client calls and provides follow-up on client

surveys to check on how service and service charges have been received

Education:

Devry Institute, North Brunswick NJ

Associate Degree in Computer Science (1999)

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