Customer Service Manager

Objective

To serve in a growth-oriented organization where I can apply and continue

to build upon my general business, communication, language, and management

training skills.

Work History

Present

OfficeMax Business Solutions

Business Development Manager

I attained the skill and know how to build marketing and development plans

for each company I reside over. I am responsible in continuing to build on

the relationship with my clients to insure the growth of their account with

my company. I primarily focus on acquisition of business to develop a

continuous profitable book of business. I am responsible for a quarterly

sales quota that includes new business accounts and accounts that I have

already established in past quarters. I am responsible for creating and

maintaining lasting relationships between clients and my company.

March 2007 to April 2009

Dell LLC

Specialized Account Manager

In this position I consulted clients in creating a customized technology

solution. I dealt with highly confidential customer information on a daily

basis. I was under minimal supervision and was expected to treat the

position as if I were running my own small business. Because of my

superior customer service skills, reliability and excellent business

communication abilities, Dell's upper management often referred "high

profile" customers (such as CEOs, CFOs, Purchasing Managers, public

officials, and high ranking military officers) directly to me to assist

with their purchases.

May 2005 to January 2007

AOL LLC

Sales Representative

In this position I listened to the clients internet needs and usage, then

created a package the suited the customer. I built package based on the

customer information with the trust that was built throughout the

conversation concluded a sale with a satisfied customer and a solution that

was profitable.

July 2004 to May 2005

Southern Nazarene University

Media Center Consultant

I created well developed media presentations using my writing and computer

skills to incorporate the information provided from the professor or

faculty. I also setup and developed the structure for the media catalog and

check -out information.

Education

University of Central Oklahoma, Bachelor of Arts, Political Science &

Economics, May 2011

Computer Skills

Keyboard speed: 60 words per minute

Proficient in Microsoft Office applications including Word, Excel,

PowerPoint, and Outlook

Language Skills

. Chinese

1309 NW 184th St.

Edmond, Oklahoma 73012

Constance Roberson

Phone: 405-***-****

Cell: 405-***-****

E-mail: abjbbg@r.postjobfree.com

Awards Received

Highest Close Rate 2008-2009, DELL

Highest Total Revenue per Unit 2008-2009, DELL

Highest Service Revenue per Unit 2008-2009, DELL

Most Revenue Financed 2008-2009, DELL

Highest Printer Attach rate 2007-2008, DELL

Interests and Activities

Oklahoma Intercollegiate Legislature House representative and Supreme

Court Justice 2004-2006.

Youth leader, Classen Blvd Baptist Church, April 2009-Present

Created curriculum for an Southern Nazarene Diversity Class, 2005

Diversity and ethics panel participant, Southern Nazarene University

Volunteer Experience

. Boys and Girls Club 2003-2007 Olivet Baptist Church 2004-2007

. Crooked Oak Elementary 2008-2009 Classen Blvd Baptist Church

2001- Present

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