Customer Service Administrative Assistant

VERONICA A. OTTAVIANO abjbap@r.postjobfree.com

** ***** **** *** ******, Lancaster, PA 17603

717-***-****

EMPLOYMENT

**** *********, *********, **

Intern

. Reconciled financial statements in QuickBooks

. Corrected reports in QuickBooks

. Worked on research project

. Worked on marketing project

2002 - 2009 CITIZENS BANK, Lancaster, PA

Senior Teller

. Provided excellent customer service

. Processed customer transactions

. Balanced cash drawer

. Prepared and received cash shipments

. Opened and processed night deposits

. Settled and replenished ATM

. Referred customers for new accounts

. Notarized bank documents

2000 - 2002 HARRISBURG AREA COMMUNITY COLLEGE, Lancaster, PA

Admissions Clerk

. Processed applications for admissions

. Trained and supervised student assistants

. Administered placement tests

. Scheduled counselor and placement testing

appointments

. Maintained student files

. Mailed course information upon request

. Developed detailed job procedures manual

1996 - 1997 FIRST UNION MORTGAGE CORPORATION, Raleigh, NC

Legal Specialist

. Prepared mortgage documents for closings

. Performed legal review of documents and approved

closings

. Reconciled accounts receivable

. Reviewed files to be sold

1986 - 1996 FULTON BANK, Lancaster, PA

Administrative Assistant

. Prepared reports on commercial customers' accounts

. Developed detailed job procedures manual

. Trained new employees

. Prepared letters requesting financial statements

. Processed monthly reports

. Maintained commercial loan filing system

EDUCATION

2009 - 2010 CONSOLIDATED SCHOOL OF BUSINESS, Lancaster, PA

Clerical Accounting Specialist Diploma

2000 - 2001 MILLERSVILLE UNIVERSITY, Millersville, PA

Bachelor Degree in Economics

1998 - 1999 HARRISBURG AREA COMMUNITY COLLEGE, Lancaster, PA

Associate Degree in Business Administration

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