Sheena Roots

*** ********* ******

Colonial Heights, Va. 23834

Phone: 804-***-**** or 804-***-****

E-Mail: abjba0@r.postjobfree.com

Education

Huguenot High School - Richmond, Virginia

High School Diploma

Experience/Employment

American Family Fitness – Front Desk Associate

Jan. 2010 – present Greet and bid fair well to the guest entering and leaving the gym.

Answer multi phone line and refer calls to the appropriate person.

Provide information about the different exercises routines, timings

gym instructors. etc. Handle gym membership details, receiving

gym membership payments, sending reminders to people regarding

different schemes, maintaining client base on the computer and

monitor check-ins to identify delinquent accounts. Opening and

closing of building. Housekeeping and other duties as assigned.

Dec. 2008 – March 2009 Westend Orthopedic Clinic - Registration Coordinator

Laid Off Welcome patients and customers by greeting patients in person

or telephone. Answering or referring inquiries. Scheduling appoint-

ments. Keeping patients appointments on schedule by notifying

provider of patients arrival. Maintain accounts by obtaining, recording

and collecting patients charges, controlling credit extended to patients.

Filing, collect, and expediting third- party claims. Maintains business

office inventory, & equipment by checking stock to determine inventory

level, purchasing needed supplies. Placing and expediting orders for

supplies. Protects patients rights by maintaining confidentiality of

personal and financial information. Handle mail. Scanning medical

records. various clerical duties as needed. Knowledge of health care

terminology. Maintain operation by following policies and procedures.

April 2006 - Nov. 2008 Patient First - Registration Clerk

Temp Interview and screen patients to establish patient accounts and

obtain necessary signatures. Collect co-payment as needed and

cash management. Follow medical center policies. Informs patients of

medical payment requirements. Verify insurance benefits, and

discharge patients. Perform other clerical duties as assigned.

Feb. 2004 - March 2006 James Tax Shop - Receptionist - Front Desk

Business Close Routine receptionist duties including answering phone, taking

message greeting clients. Opening of mail and other tasks

assigned. Make return appointments. Assisting guest with

questions regarding tax services, and booking all appointments.

Additional Skills Microsoft Windows XP

Word, Excel, Access, Power Point, Outlook

Typing 50 + WPM - Multi Phone Lines

Copier, Printer, Filing, Prepare Documentations

Calculator, Credit Card Machine, Fax Machine,

Scanner, 10 Key Machine, Book Binding, Laminating Machine

Privacy Act Knowledge, HIPPA, PPO, COB

References Available as needed

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