Customer Service Medical

LUZ M. JASSO

* * * * * E R I N G T O N C T. M O D E S T O, C A 9 5 3 5 5

( 5 0 2 ) 5 9 3 6 5 4 5 • M A R I A JA S S O 8 8 @ YA H O O . C O M

OBJECTIVE

To obtain a challenging position where I can utilize my education and experience to become an asset to the team and have the

opportunity to advance.

E DUCATION

Kaplan College, Salida, CA 07/20/10

Medical Office Specialist Diploma

S KILLS

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Bilingual: English Spanish Health Insurance Verification

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Typing 48 WPM Patient Referrals

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Medical Coding Medical Terminology

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Medical Billing QuickBooks

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Microsoft Word Transcription

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Power Point Customer Service

• Excel

• EOB’s

W ORK EXPERIENCE

MedTech- Modesto, CA 06/2010- Present

Hills Physician Representative: Responsible for posting EFT payments to our account, daily entry of at least 100 medical

claims; collecting on past due accounts. Providing superior customer service for our customers.

West Dermatology-Modesto, CA 05/2010-06/201

Medical Office Front Desk Coordinator-Externship-160 hours

Duties: Data entry for new patient files; check- in/check-out patients; phones; scheduling appointments; Patient authorization;

pulling patient charts; and scanning all medical documentation to be placed in patient chart.

La Michoacana Ice Cream Modesto, CA 10/2009-05/2010

Receptionist: Multi Phone lines; Data Entry; Daily Mail; Invoicing; Filling and other office Duties.

Credit One Solutions-Radcliff, KY 03/2009-08/2009

Administrative Assistant: Assisted office by answering incoming telephone calls; bookkeeping; heavy data entry in Excel,

QuickBooks and other computer programs. Making copies, faxing, scanning and other clerical office duties.

Freese & Gianelli Claim Services-Modesto CA 10/2003-05/2008

Goodwill Representative: As a goodwill representative I was responsible for handling goodwill claims for injured customers.

Duties included an extensive investigation involving our insured and the injured party. Reviewing all investigative material to

include statements by both parties and witnesses. Provide excellent customer service to injured party throughout the investigation

and review materials such as medical reports and expenses. Resolve claim according to investigation.

ATTRIBUTES

Trustworthy; ethical and discrete, committed to superior customer service, confident and poised in interactions with individuals at

all work levels, detail oriented, resourceful in completing projects and able to multi task effectively.

*References will be available upon request*

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