Anna Johnston

KEY SKILLS

Experience in secretarial, customer service, management and educational

roles

Efficient, professional and organized

Friendly and detail oriented

Technology skills

EXPERIENCE

Sylvan Learning Centers - September 2003 to present (multiple locations)

Director of Education

Secretarial:

? Greet visitors and callers, and handle their inquiries according to

their needs

? Review work done by others to check for correct spelling/grammar,

ensure that company format policies are followed and recommend revisions

? Disseminate information or responses for incoming correspondence or

inquiries

? Schedule and confirm appointments for clients, customers, and

teaching staff

? Set up and maintain paper/electronic filing systems for records and

correspondence

? Use computers for accounting, scheduling, word processing, database

management, email and other applications

? Order, organize and maintain office supplies

Customer Service:

? Engage in monthly meetings with active clients to ensure customer

satisfaction

? Resolve client issues professionally, diplomatically and

effectively

? Maintain high levels of client retention through proactive problem

solving

? Conduct client surveys to evaluate satisfaction and enacted

corrective measures, when needed

Management:

? Supervise teaching staff, and provide training and orientation to

new staff.

? Monitor instructional area and solved student behavior problems

diplomatically

? Oversee monthly center statistics, such as revenue, sales, student

development and client satisfaction ? Conduct staff-development

meetings to maintain excellent levels of consistency and quality

Public Relations:

? Initiate school visits to increase community awareness and foster

collaboration

? Establish trust and credibility through open, straightforward

communication

? Assist with special events and promotional campaigns in the

community

Lead Teacher

? Tutor students grades K-12 in Reading, Writing and Study Skills;

also Math for grades K-8

? Mentor junior teaching staff and work as a liaison between staff

and management

? Remain calm, capable and good-humored while multi-tasking and

meeting deadlines

? Manage student behavior and educational environment in a

constructive, firm and motivating manner

? Evaluate student needs and effectively modified lessons to better

motivate and instruct them

Bowling Green City Schools - January 2003 to June 2004

Tutor

? Supply remedial tutoring in English, Math, History and Science for

struggling 8th grade students

? Implement educational modifications as required by state, county

and district Boards of Education ? Assist mainstream teachers in their

classrooms

? Monitor and track student progress through statistical and

anecdotal records

? Work successfully in a collaborative team environment

Monarch Analytical Laboratories - October 1999 to August 2002

Secretary

? Answer multi-line telephone system and take messages/transfer

calls to appropriate individuals

? Type and distribute meeting notes, routine correspondence and

reports

? Operate office equipment, such as fax machines, copiers, phone

systems and computers

? Make copies of correspondence/printed materials and maintain paper

filing systems accordingly

? Route and distribute incoming mail, and prepare answers to routine

letters

? Complete forms in accordance with company procedures

Education

Northwest Ohio Educational Technology Foundation - January to May 2004

? Ongoing Education class regarding "Implementing Technology in the

Workplace"

Bowling Green State University - May 1999 to December 2002

? Bachelor of Science in Education (3.7gpa in my major) with double minors

in History and Political Science

abjb7s@r.postjobfree.com

Phone: 419-***-****

11650 Perry Road

Waterville, Ohio 43566

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