Customer Service Sales Representative

David Goodwin

**** **** *** ****** **** OK *****

Phone: Home 580-***-**** Email ***********@*****.***

Education

Southeastern Oklahoma State University

Major/Minor in Computer Science

Cumulative GPA 3.29 GPA in Major 3.22; Graduated May 15, 1999 with a

Bachelor of Science

Louisiana Tech University

Majored in Computer Science, transferred to SOSU after Freshman year

Computer Skills

Various Office Software (i.e. MS Office 2007, OpenOffice)

Relational Databases: MS Access, Dbase, SQL/Microsoft Jet databases, MySQL

Computer languages-- currently best in Python; familiar with several others

Troubleshoot and install hardware and software (PC, server, printers,

networking, other peripherals)

A good working knowledge of Windows and Linux operating systems usage and

troubleshooting

Network installation and maintenance (hardware and software)

Other Skills

Experience handling end users in a hospital environment

Skills related shop work, and cable TV installation and repair

Setup CCTV and IP cameras

Experience in doing customer service over the phone

Maintain and service laser printers and Xerox copiers

On the job experience training English language skills

Can speak rudimentary Mandarin Chinese

Relevant Work History

8/11/2009 to Present

IT Analyst and Technician for Choctaw Memorial Hospital (Hugo OK) -

Hospital IT duties:

assist end users, research IT solutions, Linux OS admin and usage, Firehol,

Squid Proxy, Wireshark network sniffing, maintain and install ethernet

(LAN) and POTS networks, virus and malware removal, Linux terminal

server setup, IEEE 802.11 wireless networking, Hylafax fax server

maintenance, Zoneminder security camera

server setup and maintenance, wire up security cameras (IP and analog),

Printer Maintenance change toner,

fusers, paper, fix jams, local and network setup(Lexmark T640 series),

Copier Maintenance change toner, fusers,

paper, fix jams, local and network setup(Xerox), Basic Electronic

soldering, image editing, MS Office and OpenOffice office software suites,

Python scripting and programming, assist the Director of I.T. on any

projects,

secondary super-user administrator to the hospital HIS system

9/01/2006 to 6/1/2009

Taught English as a Foreign Teacher for three different schools in China:

English First (Shenyang),

Langston English Center, Shenyang Agricultural University

Taught oral English, Grammar and Reading to students aged 6 to adult

8/2004 to 4/14/2006

Cable Installer for James Cable LLC (Communicomm Services) - Install and

Repair: Cable TV(analog and digital) and High Speed Internet

5/2002 to 8/2004

Worker for AAA Tent Rental - On site tent installation. Shop work(tent

repair, cutting torch, power tools ect.)

6/28/2001 to 4/16/2002

Sales Representative for Customer Linx, Department of Operations

Worked as a telecommunications sales representative for various products,

as Customer Service, Third-party verifier, Outbound/Inbound Sales, and

Janitor.

8/1999 to 10/2000

Contract work for UniComm Research & Development.

Worked as one of the lead programmers for a project for the State of

Louisiana. Programmed database

interfaces using Visual Basic, ADO,DAO, Microsoft Access,and Delphi

8/1996 to 5/1999

Computer Science Lab Assistant at SOSU

Extensive experience in dealing with computer users and staff.

Contact this candidate