Customer Service Operator

***********@*****.********* C WILCOX

**** ****** **** ***, **** Payne, AL 35968

256-***-****

PROFILE (Highlights)

* ***** ****

Exceptional leadership skills

Extensive knowledge of heavy equipment, both as an operator and as a

mechanic.

Extensive knowledge of electrical, hydraulic, and pneumatic systems. All

phases of millwright duties, including welding, installation, alignment,

fabrication.

EDUCATION & PROFESSIONAL TRAINING

Motor transport school USMC, Heavy equipment operation, on the job training

including: computer training, leadership classes, customer relations

classes, diesel training school, fire school, search and rescue classes,

1st responder training, Taylor forklift school, OSHA-10, CPR/First aid,

Class A CDL, basic lineman training.

PROFESSIONAL EXPERIENCE

Heavy equipment experience

I am proficient in the operation and maintenance of all types of heavy

equipment. Dozers, straight, 2-way to 6-way blades, rippers, fire discs,

plows, brush blades, Cranes to 120 ton track and rubber, truck cranes to 60

ton, Backhoes, Line trucks, Buckets trucks to 125 feet, Front-end loaders,

Bobcats, Skidders, Pullers-cable and rope, tension machines, auger

machines, All types of farm tractors and attachments, Tampers and

compaction machines, Tractor and lowboy, Forklifts, excavators'.

Foreman/lead man

I set goals, established priorities, managed resources, and developed

concepts and approaches. Inspected completed work for conformance to

blueprints, specifications, and standards. Ensured staff followed policies

and procedures. I trained, and supervised new hires in all facets and

phases of day to day activities. I am experienced in all aspects of

maintenance including diagnosing, inspecting, repairing, servicing, and

replacing systems and equipment. I have coordinated maintenance and

maintained a historical account of all repairs, modifications, replacements

and overhauls in compliance with company standards and requirements. I

worked as material manager over seeing warehouse and office, complete

inventory control, receiving, ordering, returning, solving disputes,

interacting with customer, venders, inspectors, locates, tool room,

transportation, daily inspection and work load of transmission line

construction.

Construction Tech

I was involved with all aspects of the building trades. Building

structures, concrete forms, pouring concrete, preparing building sites,

septic systems, electrical systems, plumbing, I have experience in all

aspects of transmission line construction, equipment operator, grounds man,

lineman, prints, lead man, crane operator, pulling and sagging wire,

framing, right- a- way clearing, road building, setting up new construction

sites. I have worked on five wind farm projects.

Field Service Tech

Troubleshooting, repaired, replaced, and installed an array of equipment,

systems and components at customer's locations. Worked as a hands-on tech.

Supported and trained workers in installations, troubleshooting and

repairing equipment. Inspected and identified maintenance problems,

determined appropriate repair procedures and inspected upon completion for

correctness. I ensured that all preventive maintenance procedures were

carried out correctly, efficiently and according to schedule. I attended

meetings with various departmental personnel in order to prioritize all

requests. I responded to requests for emergency repairs and maintained

records of completed maintenance and repair work. I demonstrated

exceptional project management skills in planning, coordinating, and

overseeing facilities' compliance with applicable governmental regulations,

internal policies and procedures. I liaised between salespeople, senior

management and client on high-profile specialized projects, and provided

materials and process flow analysis while monitoring all customer service.

I executed critical input to process improvements for project management.

Ensured standard operating procedures were followed and resolve any

scheduling conflict or error that had occurred with internal departments

and external customers, and applied knowledge of electronics, electrical

circuits, mechanics and programming.

Work history

Ross Corp. Eugene, Oregon 1991-1995 - Assembly and operation of heavy

equipment

Nickolson Mfg. Seattle, Washington 1995-1996- field service tech

The Halton Company Eugene, Oregon 1996-1998 heavy equipment operation and

repair-lead

Forklift Services of Oregon Eugene, Oregon 1996-2001- operation and

repair- lead

Schrader Construction Fort Payne, Alabama 2001-2003- operator and

construction

Dekalb Landscaping and Lawn Care Fort Payne, Alabama 2003-2006 -

supervisor

NEAD Inc. Fort Payne, Alabama 2006-2006- operator

Specialty Construction Fort Payne, Alabama 2006-2007- operator and

construction

HKA (Mike Wade-800-***-**** ex 231-****-**** (MasTec)- operator

MasTec Energy Services Gaffney, South Carolina 2008-2010- operator

Contact this candidate