Customer Service Manager
Resume:
CRYSTAL M. DAMIAN ****
Alabar Lane Cape Coral Florida 33909
abjb5o@r.postjobfree.com
Skills
• Computer knowledge: MS Word, Excel, keyboarding at 50 wpm, 10-key by
touch
• Payroll, personnel recordkeeping, worker’s comp and insurance claims
forms completion, AR/AP
• Operation and maintenance of general office machines including fax,
copiers, and printers
• Skilled receptionist, provide excellent customer service, quick learner with
attention to detail, organized, and able to work independently and as a team
member
Summary
Fifteen years experience in administrative assistance, office management, and customer service.
Ability to adapt to required office procedures as well as develop organizational methods for
maximum productivity. Skilled in preparation of reports, maintaining contracts and records,
researching data, and training new staff
Employment History
Children’s Lighthouse, Riverside,
CA 2009 - 2010
Kitchen Manager
Meal preparation and planning as well as office duties, teaching assistance, and transportation of
children when needed
All Crete, Inc., Menifee, CA
2007 - 2007
Payroll Clerk
Assisted owner in all office functions, completed errands, drove company truck as needed
Merit Masonry, Inc., Wildomar, CA
2004 - 2005
Payroll Clerk
Maintained payroll and all city licenses, assisted with medical insurance, interacted with all
personnel
Eco-Logic, Inc., Temecula, CA
2003 – 2004
Office Manager
General clerical duties, reception, payroll, collections calls, organization of all aspects of the office
Professional Hospital Supply, Temecula,
CA 1994 – 2003
Contract and Rebate Administrator
Maintained contracts for Johnson & Johnson and U.S. Surgical, conducted monthly reconciliation
and research of rebate discrepancies, special projects as requested
Pricing Administrator
Maintained stock pricing for and worked closely with over 500 vendors, trained new employees
Students Works Painting, Corona,
CA 1994 – 1994
Customer Service Manager
Answered customer questions, resolved problems, took customer information and entered data in
OMNIS 5 computer program. Implemented new policies and procedures and monitored to meet
objectives. Maintained personnel records, worker’s comp and insurance claim forms. Organized
and maintained filing system.
Nugent Painting, Chino,
CA 1993 – 1993
Office Manager
General clerical functions, Accounts Payable / Accounts Receivable
CitiLites Mortgage, Rancho Cucamonga,
CA 1992 – 1993
Administrative Assistant/Telecommunications
Operated multi-line phone system for inbound and outbound calls, prepared various reports for
loan officers
Education
Riverside Community College, Riverside, CA General
Education 1991 – 1994
Whittier High School, Whittier, CA High
School Diploma
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