Customer Service Manager

Veronica Leon

**** ** ***** **. *****, Florida **193 786-***-**** abjb3c@r.postjobfree.com

Summary of Qualifications

. Goal oriented with strong leadership capabilities and negotiation skills

to maintain solid client relationships

. Strong knowledge with Accounts Receivables, Accounts Payables, Budget

analysis/forecast and P & L

. Proficient in Microsoft Office 2000/XP (Word, Excel and Outlook)

. Proficient in Parking Control Systems (AS-400, ScanNet- FAPD, Paris

System, AMANO McAnn, Datawatch)

. Proficient in Taleo, Oracle, Concourse, Clientview programs, and Lotus

Notes

Professional Experience

Facility Manager - Ampco System Parking, Miami, FL

07/2009 - Present

. Maintained solid client relations.

. Managed the overall self parking operations of One Brickell Square (1,000

spaces), 701 Brickell Avenue (1,600 spaces) and supervised 5 employees

. Directed recruitment of bookkeepers, supervisors, and maintenances.

. Prepare accounting reports to client

. Handle accounts payables for the properties

. Controlled a 2 million dollar budget

Facility Manager - Standard Parking, Kendall, FL

09/2007 - 07/2010

. Maintained solid client relations.

. Managed the overall self parking operations of One Datran Garage (600

spaces), Two Datran Garage (900 spaces) and Metro Rail Garage (1,100

spaces) and supervised 12 employees

. Managed the valet operations at Colonnade at Dadeland SW Tower.

. Directed recruitment of bookkeepers, supervisors, maintenances, cashiers

and valet parkers

. Prepare accounting reports to client

. Handle accounts payables for the properties

. Controlled a 1.4 million dollar budget

Assistant Facility Manager / Bookkeeper - Standard Parking, Kendall, FL

03/2003 - 09/2007

. Assisted Facility Manager with the day-to-day operations of Datran Center

. Maintained a 90% portfolio of monthly payments

. Prepare monthly billing form AS-400 System and Paris System

. Reconciled a 150K dollar monthly revenue

. Audit if daily cashier reports

Supervisor - Standard Parking, Miami Beach, FL

12/2002- 03/2003

. Reconcile daily cashier reports for Lincoln Place and The Lincoln

properties

. Keep records current in the AS-400 System

. Maintain monthly parking account in billing system

. Directed recruitment cashiers

Cashier - Standard Parking, Miami Beach, FL

01/2001 - 12/2002

Worked independently during the manager's absence in a fast pace

environment providing quality customer service and immediate solutions to

complaints. (City of Miami Beach, Lincoln Place Parking Garage)

Professional Recognition

. Certificate of Recognition, The Employee of the Month Recognition, 2004,

2006 by building management, security and cleaning

. Certificate of Recognition, Standard Parking, for appreciation of 5 years

of loyal and dedicated service, January 2006

Training Courses

. Operation Training, Standard Parking University, Miami, FL, April 2003

. Management Training, Standard Parking University, Miami, FL, December

2002

. Customer Service Training courses, Standard University, Self Paced course

Dec 2009

. Financial Basics for Non-Financial Managers, Standard University, Self

Paced course Dec 2007

Qualifications / Education

. Undergraduate studies in Business Administration, Universidad Nacional

de Mar Del Plata, Argentine. March 1994, December 1998

References

References are available upon request.

Contact this candidate