Customer Service Quality Assurance

Nichole Cardamon **** Trumhall Dr. Grove City ****3

614-***-**** *********@*****.***

To whom it may concern:

Attached, please find a copy of my résumé for your review. I am interested in the

position listed on your website.

I believe years of experience along with my skills as a self-motivated individual

make me the ideal candidate. Your company’s need for a dependable, detail

oriented, and highly motivated person is exactly the type of position I desire.

I look forward to meeting with you in person to discuss your particular needs.

Feel free to contact me at your earliest convenience.

Sincerely,

Nichole Cardamon

Nichole Cardamon 4685 Trumhall Dr. Grove City OH 43123

614-***-**** *********@*****.***

Employment The Sleep & Breathing Research Institute

Office Manager December 2003-Present

• Day to day management and training of staff in very

busy medical office

• Full range of medical secretarial duties-scheduling,

billing, insurance, collections and five line phone

system. Handle patient accounts and work out

payment arrangements

• Prepare patient charts for physicians, phone in

prescriptions to pharmacies, log and maintain drug

samples, confidential medical records, miscellaneous

office duties

• Various HR duties including policy / procedure

development and compliance, management team

collaboration, support staff placement, and personnel

mediation.

Cigna Health Care

Customer Service Associate July 2003-December 2003

• Service both members and providers with

explanation of benefits and claim payment

• National phone support

GAP Inc. Direct

Customer Research Specialist August 2002-July 2003

• Ensure validity of suspicious internet and

telephone orders through verification of data on

file with issuing banks

• Escalated customer service call designate

• Subject matter expert concerning: ordering

procedures, products and services, overnight

delivery, promotion education for customers

• Quality assurance testing for internal software

enhancements and new proprietary programs

• Inbound and outbound phone support for

international customer base

Abercrombie & Fitch Co.

Brand Representative December 1999-March2002

• General retail responsibilities, cash handling, stock,

inventory control

Contact this candidate