Customer Service Management
Resume:
Nicholas David Wagner
Objective
To secure a challenging and rewarding position related to the field of
economics management
Education
May 2011, Masters of Business Administration, Niagara University, Niagara,
NY
Major - Strategic Marketing Management
May 2009, Bachelor of Arts, Ohio Wesleyan University, Delaware, Ohio
Major - Economics Management
Minor - Geography: Mapping\Geographic Information Systems
Courses taken (a sample):
Marketing Management
Financial Management
International Business
June 2005, Diploma, Nichols School, Buffalo, NY
Work Experience
February 1, 2010-Present, Marketing Research MBA Intern 20hrs/wk
Fisher-Price, East Aurora, NY
Assisted in quantitative test set-ups, developed research stimuli, designed
questionnaires, worked with outside research suppliers.
Created in-house and online surveys, developed basic surveys, performed
analyses, wrote reports of findings.
February 1, 2010-Present, Market Intelligence MBA Intern 20hrs/wk
Fisher-Price, East Aurora, NY
Prepared reports/presentation decks on trends, competitive
products/companies and market news
Delivered/presented finished reports and presentations to clients and
management
Prepared data tables, graphs, presentation slides and written reports
October 2009-December 2009, Customer Service Representative
Science Kit, Tonawanda, NY
Interests and Activities
President of Phi Kappa Psi Fraternity - Ohio Wesleyan University
Member of the Greek Council - Ohio Wesleyan University
Computer Skills
Microsoft Office and related software
Primary Address
169 Independence Drive
Lockport, NY 14094
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