Customer Service Management
Resume:
Michael Bargellini
Cape Coral, FL 33914
abjb12@r.postjobfree.com
TECHNICAL EXPERTISE
Network Operating Systems: Microsoft Server 2003/2008, Microsoft Exchange
Server 2003/2007, SQL Server 2008
Desktop Software: Microsoft Office Enterprise 2003/2007/2010, Visio
2008, Project 2007, Visual Basic, Visual C#, Visual
Studio 2008/2010, SQL, Microsoft XP, Vista, 7,
and Linux
Network Topologies: TCP/IP, FTP, Telnet, SMTP, DNS, HTTP, POP3,
SNMP
Relevant Coursework: Computer Hardware and Software Maintenance and
repair, Help Desk Customer Service, Network+,
Windows 2003/2008 Server, Cisco Routers and
Security, LINUX, Exchange Server 2003/2007,
Infrastructure and Active Directory, Project
Management.
Certifications: CompTia A+ Certification, Network+ Certification
PROFESSIONAL EXPERIENCE
Shaw Aero Companies/ Parker Hannifin Corporation Naples, FL
PC Support Specialist 5/9/2005-1/27-2009
• Provided technical support for 500+ work environment
• Deployed, maintained, and repaired business computers and printers
• Configured and deployed Cisco Network Switches
• Configured and deployed HP Blade Servers
• Configured and deployed HP Thin Client image running Terminal Servers
• Managed and procured all IT Assets
• Ordered all computer and computer parts
Sony Electronics Ft. Myers, FL
Help Desk Coordinator II 5/2002- 5/2005
• Provided phone support for Sony Computer Hardware and Software Customers
• Entered all incidents using CSQ helpdesk data management system
• Technical expert for all Microsoft applications and all Sony hardware components
• Utilized Knowledgebase to assist in the resolution of all incident calls
• Excellent rating on all call monitoring outcomes
• Resolved all calls within the company time standards
Lee Memorial Ft. Myers, FL
PC Support Specialist 2/1996-5/2002
• Provided technical support for 1000+ work environment
• Supported Microsoft Office applications
• Expert troubleshooter for Compaq business computers
• Expert troubleshooter for Cannon, Xerox, Nokia printers and copy machines
• Procured corporate computer assets, and maintained inventory control, handled all
RAM warranty repair and replacements with vendors
• Active Directory: created user accounts for new employees, granted permissions
to servers as directed(new employee form)
• Weekends on-call support technician
• Server backup specialist
EDUCATION
Associate in Science Network Engineering and Database Management and Programming
–Graduated – June 2011
Southwest Florida College, Fort Myers, FL
Soft skills training:
• Customer Service 101
• Time Management
• Effective Writing in the workplace
• Monthly Product Training
Hobbies: Softball, bowling
References available upon request
Contact this candidate