Manager Customer Service
Resume:
R E S U M E
ANTHONY HERNANDEZ
Albuquerque, New Mexico 87105
505-***-**** / Cell
505-***-**** / Home
EMPLOYMENT EXPERIENCE HISTORY:
EVER READY OIL
January 2008 - April 2009
Phone # 3200 Broadway SE
842-6120 Albuquerque, NM / 87105
Position: Transportation Manager
Employment Summary: Transportation Manager for company. Computer-aided
Dispatching with good voice control and articulation; ability to
communicate effectively using 2-Way Radios. Knowledge and awareness of
trucks and equipment; ability to keyboard at 44 wpm; effective
communication with drivers and other personnel verbally and on Trakit
System, computer knowledge with various programs (wordperfect, trakit
system, excel, power point). Laison for the company with Contractors,
Business Owners and Customers inquiring on purchases, price quotes and
scheduling of delivery.
UNIVERSITY OF NEW MEXICO HOSPITAL
March 2007 - November 2007
Phone # 2211 Lomas Blvd NE
272-2111 Albuquerque, NM 87103
Experience Summary: Customer Relations Window Inventory Clerk
at Central Supply; meet with hospital staff and patients to ensure
customer relations and proper prescriptions are given to both, meet with
vendors for correct material delivery, new equipment and supplies, assist
with correct inventory account of all items and material in stock, maintain
a fixed asset inventory of merchandise and supplies, manage fiscal budget
of supplies, maintain inventory and delivery of supplies, maintain database
of all invoices and cash handling.
ALBUQUERQUE PUBLIC SCHOOLS / POLICE
July 2006 - October 2006
Supervisor: Ms. Cynthia West
1001 University SE
Albuquerque, NM 87125
505-***-**** ext. 315
Position: Albuquerque Public Schools Police Dispatcher
Experience Summary: Computer-aided Dispatching with good voice control and
articulation; ability to communicate effectively/tactfully with others;
ability to keyboard at 40 words per minute; operated 2-way radio
communication system, ability to use various computer programs; must ensure
that telephone calls/messages are delivered to personnel via radio, pager,
computer and/or other means at the earliest convenience; maintain blotter,
reports and include any information which is important to the operations of
the school police department. Conduct background checks and NCIC checks.
Resume Cont'd
Anthony Hernandez
UNITED STATES POSTAL SERVICE
March, 2004 - June, 2006
Supervisor: Valerie Herrera/Human Resources
500 Marquette NW/Suite 924
Albuquerque, NM 87102
Position: Postal Mail Carrier
Experience Summary: Certified to drive all USPS Vehicles (Van, LLU, LLV,
and 3 ton Trucks) to collect all mail which include Express, Priority, Air
Express, and all First Class Mail from UPS Stores, Drop Boxes and all other
U.S. Postal Stations for the Collections Department. Operated 2-way radio
communication system. Properly sort and distribute all mail for
Processing, separate and organize mail according to address location
routes. Cash handling and customer service at Post Office locations. Data
Entry for CSF Unit (Typing: 40 wpm). Also responsible to deliver and
distribute mail to various routes within Albuquerque.
ALBUQUERQUE FIRE DEPARTMENT
November 14, 1983 - RETIRED effective December 1, 2003
Supervisor: Captain Brian Levie
301 McKnight NW
Albuquerque, NM 87102
505-***-**** / Work
Position: Captain
Experience Summary: Emergency Medical Technician Professional with over 24
years experience providing medical services in emergency response settings.
Continually maintaining through knowledge of medical technology by
obtaining professional certifications and attending technical training
sessions. A professional Firefighter in Structure and Wildland fire
situations, also responsible at fires to recognize possible Arson.
Inventory Supervisor for Area Command. Recognized as an Officer
(Lieutenant) for over 14 years with the ability to remain calm in crisis
situations. over twenty (20) years certified experience to operate all AFD
Emergency vehicles (Fire Engine, Ladder, Hazmat Truck and Rescue Truck).
Part of Search & Rescue Team (SAR) with knowledge of heavy equipment
(Front End Loader, Back Hoe, etc). Over 20 years Computer-aided Dispatching
experience with good voice control and articulation; ability to communicate
effectively using 2-Way Radios.
Duties to Include: Inspecting businesses, provide training to Fire
Department personnel, Station Commander on shift, In charge of fire
apparatus and employees, On scene Incident Commander at Emergency calls,
Pre-Fire Plan Instructor, Assisted with the budget for the Fire Station in
which I was assigned, Educating personnel of new developments and methods,
Public Relations Speaker. I was responsible for developing, implementing
and educating fire prevention programs, also provided and coordinated all
training for new developments and methods to Fire Department Personnel.
Contact person for OSHA Safety Standards and Inspector conducting Safety
Inspections. Also, inspected and conducted all data on accident/incident
investigations. Maintained fixed asset/inventory tracking system for
inventory of supplies, materials and equipment. Assisted with the budget
for the Fire Station in which I was assigned. Managed fiscal, fixed asset
and inventory practices. Acted as the Public Relations speaker. Station
Commander on shift, which was in charge of fire apparatus, employees and
was on scene Incident Commander at Emergency Calls. CAD Experience, 2-way
Radio Communication System Operator and Dispatch Supervisor for over 20
years. Pre-Fire plan Instructor. Overall Safety Officer for personnel,
continually maintaining vital knowledge of fire and medical technology by
obtaining professional certifications and attending technical training
sessions.
Training/ Licenses / Certificates: Inspector I & II, Arson Investigation,
EMT-Basic Technology, CPR Certification, Alarm Room Dispatching, CAD
Equipment, Hazardous Materials Level III, Chemistry I & II, Urban Search
and Rescue, Fire Alarm Systems, Sprinkler Systems, Weapons of Mass
Destruction, Building Construction Identification, Fire Science, Computer's
I & II, Shoring, Building Collapse, Structural Firefighting, Wild land
Firefighting, Equipment Specialist, DOT training, Safety Officer training
and also OSHA training.
Resume Cont'd
Anthony Hernandez
RAMADA MOUNTAIN VIEW HOTEL
March 2000 - April 2002
Supervisor: Ms. Barbara Wood / General Manager
25 Hotel Circle NE
Albuquerque, New Mexico 87123
505-***-**** / Cell
Position: Operations Manager
Experience Summary: Operations Manager for a Hotel that had approximately
300 rooms. Supervised Hotel employees. Operated 2-way Radio communication
system. Maintained and Operated 16 passenger Hotel Shuttle for over 3
years. Knowledge of HVAC system, Contact person for OSHA Safety Standards.
Also contact person for Contractors, Fire Alarm System Operator, Fire
Commander for Hotel's Firefighting task force, Front Desk Operations,
Accounting, Reservation Agent, Swimming Pool Operator, Instructor for
Hotel's staff on First Aid, Operations to Boiler System, Bartender at
Lounge when needed.
Duties to Include: Front Desk Manager on Duty, Shuttle Driver of 16
Passenger Bus for over 3 years, Accounting, Cash Handling, Reservation
Agent, Customer Service Representative, Security, Maintained fiscal budget
for Maintenance Division, Inventory Clerk, Fixed Asset and Inventory
tracking on database, Plumbing, Electrician, Welder, Mechanic for the Hotel
vehicles, Cement layer, Tile setter, Chauffeur.
RAMADA MOUNTAIN VIEW HOTEL
November 1999 - April 2000
Supervisor: Ms. Barbara Wood / General Manager
25 Hotel Circle NE50
Albuquerque, New Mexico 87123
505-***-**** / Cell
Position: Chief of Security
Experience Summary: Chief of Security for Ramada Mountain View Hotel,
Supervised up to four employees, Background check for new employees,
Investigated any/all Illegal activities, Conducted
interviews/investigations on employees or citizen accidents associated with
the Hotel. Law Enforcement Training, Self- Defense Course Training, Set up
Drug Screening for Hotel employees, Operated Portable Printer which printed
entry into any TSI door, Provided Security for all functions related to the
Hotel, Hired additional Security personnel when needed, Radio Dispatcher,
Monitored Security Cameras, Provided Overall Safety for Occupants and
Staff.
MILITARY SERVICE
UNITED STATES COAST GUARD
October 1977 - December 1981
Supervisor: Master Chief Hazard
Port Station, Galena Park, Houston, TX
Honorable Discharge: w/5 pt. VEOA
Position: Gunner's Mate E-6/ Boarding Officer
Experience Summary: Emergency Medical Technician, Electrician's Mate 2nd
class, Law Enforcement Training, Weapons Specialist, Hand-to-Hand Combat,
Search and Rescue, Generator Operations, Electronics Apprentice,
Firefighting Task Force member, Hazardous Materials training, DOT training.
Computer-aided Dispatching, good voice control and articulation; ability
to communicate effectively using 2-Way Radios.
Duties to Include: BMOW on High Endurance Cutter, Operator of small
Vessels, Supervised Electrical Department, which included two
Electrician's, One in every five days I stood the JOOD Watch for 24 hours,
Operated the Generator every day for the Ship Channel Navigators to ensure
its Operating Mode, Budget part of the Maintenance Shop, Patrolled the Ship
Channel for Illegal activities, Fire Safety Instructor.
EDUCATION
RICE UNIVERSITY WEST MESA HIGH SCHOOL
Houston, TX Diploma: Received 1977
May 1980 - December 1980 6701 Fortuna NW
Majored: Communications Albuquerque, NM 87105
Minored: Criminology, Sports (Track/Field) Majored: Math, Science
& History
Minored: Sports (3 yrs. Football,
Baseball, Track, Basketball),
General Studies
Resume Cont'd
Anthony Hernandez
AFFILIATIONS
Recognition from the Neighborhood Association, Certificate from the Blood
Drive of New Mexico, Jerry Lewis Telethon Participate, Albuquerque Public
Schools Recognition for Safe Kids after school Program, Safe Haven
Councilor, Track & Field Coach for Special Kids in Need, Public Speaker at
Elementary and Junior High schools for Fire Protection and Safety.
HONORS
Honorable Discharge from the United States Coast Guard, In the Albuquerque
Fire Department, my crew(s) on four separate occasions were Honored and
Recognized for an Outstanding Job well done on Emergency calls. I was
given a Plaque from the Neighborhood Association and Recognized for
supporting their Watch Program.
COMPUTER SKILLS
Microsoft Word Access Database Internet Explorer
Microsoft Excel Power point NCIC
Lotus Spreadsheet Microsoft Outlook Web CAD Program
Quattro Pro Ross System
Trackit
SPECIALIZED TRAINING:
CDL - Class C with Passenger endorsement (Permit)
CPR/EMT Certified, February 2008
Albuquerque Fire Department, Computer Aided Dispatching course
Albuquerque Fire Department, July 2003, First Aid/EMT/CPR
Albuquerque Fire Department, May 2003, Pediatric Emergencies
Albuquerque Fire Department, August 2002, Communications Class
Albuquerque Fire Department, June 2002, Wild land Interface (I-ZONE)
Albuquerque Fire Department, December 2001, Firefighter Safety and Survival
Albuquerque Fire Department, February 2000, HVAC
Albuquerque Fire Department, March 1999, DOT Training
Albuquerque Fire Department, August, 1999, Safety Officer Training
Albuquerque Fire Department, December 1998, Cooper's Test/Two In-Two
Out/Accountability
Albuquerque Fire Department, June 1998, Emergency Response to Terrorism
Albuquerque Fire Department, January 1998, CAMEO, MARLOT and ALOHA
Albuquerque Fire Department, November 1997, Firefighter Safety and Survival
Albuquerque Fire Department, February 1997, Wild land Fire Fighting
Awareness
Albuquerque Fire Department, December 1996, Drivers Instruction - Defensive
Driving Albuquerque Fire Department, June 1995, Fire Alarm System, Medical
Priority Dispatch System
Albuquerque Fire Department, June 1995, Arson, Arson Awareness
Albuquerque Fire Department, May 1991, Rescue-Swift Water Rescue
Albuquerque Fire Department, May 1991, Fire Prevention-Inspection
Albuquerque Fire Department, July 1990, Cardiovascular System
Albuquerque Fire Department, February 1990, Hazardous Material Medical
Course
Albuquerque Fire Department, August 1990, Radiological Monitoring
Albuquerque Fire Department, June 1989, Rescue-Flood Channel
Albuquerque Fire Department, June 1989, Hose Evolutions-Foam-AFFF (VTR)
Albuquerque Fire Department, March 1989, Fire Prevention-Fire Inspection
Albuquerque Fire Department, January 1989, HAZMAT-Incident Command
Albuquerque Fire Department, December 1988, First Aid-ACLS
Albuquerque Fire Department, September 1988, Fire Alarm System
Resume Cont'd
Anthony Hernandez
SPECIALIZED TRAINING:
Albuquerque Fire Department, April 1988, HAZMAT-Environmental Protection
Agency
Albuquerque Fire Department, October 1987, Rescue Training, EMT-B/CPR
Albuquerque Fire Department, October 1986, First Aid-CE-General
Pharmacology
Albuquerque Fire Department, August 1986, Firefighting Strategy - Hot Air
Balloon Emergencies
Albuquerque Fire Department, April 1986, Breathing Apparatus-SCBA
Albuquerque Fire Department, March 1986, HAZMAT-Recognizing/Identifying
Hazardous Mat.
Albuquerque Fire Department, October 1985, HAZMAT-Incident Analysis (NFA
Field Course)
Albuquerque Fire Department, June 1985, Rescue-Flood Channel
Albuquerque Fire Department, December 1984, CPR Basic
Albuquerque Fire Department, November 1984, Hose Evolution
Albuquerque Fire Department, November 1984, Fire Alarm System
Albuquerque Fire Department, February 1984, Radiological Monitoring
Albuquerque Fire Department, November 1983, EMT-Basic/CPR
REFERENCES:
Upon Request
Sept. 17, 2010
To FedEx:
Re:
Enclosed is a copy of my Resume for your review. I am interested in the
Center PUD Couier"s position you have available in your Corporation. I am
very dependable, hardworking, organized, flexible and a team player with a
high level of skills and abilities which I have obtained from my past
employment. I worked with the US Postal Service for over 2 years, I
achieved more than your usual employee, I made it a point to certify on
every USPS transportation vehicle and never had a accident. As you will
see, I am a Retired Captain from the Albuquerque Fire Department and have
vast knowledge of Safety procedures and excellent knowledge of the
Albuquerque area. I have excellent training, interpersonal and educational
skills. I work well with problem solving and I ensure customer
satisfaction. Also, I have excellent communication skills, verbally and
written. I have over twenty years experience in the as a Manager and
Dispatch Supervisor along with valuable Law enforcement training from my
past employment with the Albuquerque Fire Department, Ramada Hotel as well
as with the United States Coast Guard and School Police. I have obtained
excellent Computer-aided Dispatching with good voice control and
articulation; ability to communicate effectively/tactfully with others. I
have experience in operating 2-way radio communication system and the
ability to use various computer programs. Also, I have over 5 years
Supervisory experience as a Dispatch Supervisor with the Albuquerque Fire
Department as well as Supervisor experience with the Ramada Hotel, and as
Transportation Manager knowledge in DOT and OSHA rules and regulations. My
previous experience has given me good decision-making and problem solving
skills. I believe my skills, experience and valuable knowledge of the
Albuquerque area will be an asset to your cooperation.
I would appreciate the opportunity to further discuss my qualifications
with you at your convenience. Please feel free to contact me at (505) 340-
1555/ cell or 505-***-****/hm.
Thank you in advance for your time and consideration in this matter.
Respectfully,
Anthony Hernandez
Contact this candidate