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Manager Customer Service

Location:
Palm Bay, FL
Posted:
January 19, 2015

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Resume:

WENDY L. WILLIAMS

**** ****** ******

Barefoot Bay, FL 32976

269-***-****

abjb0g@r.postjobfree.com

Objective:

I am looking for an accounting / office administrative position with a well established

company. I have several years of accounting /office administration experience. My work

characteristics encompass very strong organization and detail oriented skills. I thrive in

prioritizing and managing time efficiently. I am a highly motivated individual with self

determination and ambition. I work well independently and would be a great asset to your

company.

Employment History:

LKQ: Holland, MI

5/2011-8/2014

Office Manager/ A/P, A/R Specialist: Responsible for maintaining all aspects of accounts

receivable on a daily basis which includes posting checks and cash to hundreds of

customers’ accounts. Responsible for all accounts payable functions. Additional

miscellaneous accounting; including month end procedures and reports, reconciling

statements, maintaining customer sales tax exempt forms, credit applications, w-9 forms,

processing refund checks, and processing and reconciling petty cash. Responsible for

processing payroll. Ordering office supplies, and maintaining office equipment.

Maintaining employee files, injury reports, ect. Handling customer calls and all customer

accounts. Responsible for all incoming/outgoing mail by using Pitney Bowes mail

machine.

Total Logistic Control (TLC): Holland, MI

8/2009-9/2010

Accounts Payable Specialist: Responsible for invoice processing at the corporate

level. Ensure proper approvals according to SOX, process direct deposits on a weekly

basis, handle all vendor calls, update vendors on payment schedules, scan and index all

paperwork, process expense reports, ensure necessary general ledger codes are accurate.

Process weekly check runs.

Noble International/Metal Processing: South Haven, MI

10/2003-01/2009

Accounts Payable Administrator: Responsible for all aspects of invoice processing

for three automotive manufacturing plants. Processed GM, Chrysler, Ford invoices,

processed necessary customer charge backs, month end A/P journal entries for all three

plants, resolved price discrepancy issues, handled month end reports, updated customers

on payment schedules. Processed weekly check runs, and balanced monthly bank

statements. Worked with purchasing/shipping and receiving to ensure all receiving

paperwork was accurate and on time. PAYROLL: Also assisted with payroll processing

for two manufacturing plants located in South Haven, MI. Assured garnishments were

processed in a timely manner. Assured deductions, taxes, and payroll hours were accurate

and balanced correctly by using Automatic Data Processing or ADP. RECEPTIONIST:

Responsible for reception duties which included greeting customers and handling a 6 line

switchboard with 30 extensions. This included constant contact with supervisors for

emergency calls and using the paging system. Handled all incoming and outgoing mail;

including overnight and priority packages.

Whispering Pines Apartments: Holland, MI

02/2000-10/2003

Property Manager: Responsible for all aspects of property management including

phones, customer service, leasing, resident retention, rent collection, reports, accounts

payable/accounts receivable, move-ins/move-outs, marketing, budget implementation,

supervision of staff personnel.

Teamwork Services: Holland, MI

10/1996-08/1999

Office Manager: Responsible for servicing companies in the Holland/Zeeland area in

all aspects of employment recruitment; including workmen’s compensation,

unemployment, payroll, accounts payable/accounts receivable, filling orders, handling

phones.

Flexible Personnel: Holland, MI

04/1994-10/1996

Office Manager/Service Manager: CUSTOMER SERVICE REP: Responsible

for service to clients and applicants. Handled front office duties: Phones, customer

service, application processing, references, staff and employee payroll, interviews, test

administration, maintained monthly newsletters, reports, mailings, worker’s compensation

claims. PLACEMENT COORDINATOR: Promoted in Nov. 1994. Worked as a

liaison between clients and employees. Responsible for coordinating the customer’s needs

with the employee’s skills. Handled all employee screening and placement procedures.

Handled advertising, and recruiting, and unemployment claims. OFFICE/SERVICE

MANAGER: Promoted in September 1996. Responsible for all operations within the

branch. Problem identification and solving, payroll, marketing, account development,

public relations, office staffing, performance and salary reviews, worker’s compensation

claims management, credit and collections, client proposals, safety and work site

evaluations.

Contemporary Property Management: Maitland, FL

12/1991-04/1994

Property/Office Manager: Assistant Manager: Responsible in assisting the manager

in all aspects of property management for a 298 unit complex. Rent collecting, greeting

prospective residents, move-ins/move-outs, phones, computers, reports and application

processing. PROPERTY/OFFICE MANAGER: Promoted to property manager in

Vero Beach, FL. Responsible for managing and renovating 80 duplexes. Supervised

entire renovation of the property and scheduled construction workers and sub contractors.

Handled phones, application processing, month end reports, rent collection.

EDUCATION:

Central Michigan University: Major: Psychology/Public Health

COMPUTER SKILLS: Microsoft Word/Excel/Office/Outlook

ACCOUNTING SOFTWARE: CMS and AS 400, Serpico/Epicore, SAP, Quickbooks,

Project X. PAYROLL SOFTWARE: ADP, Kronos



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