Customer Service Human Resource

Elizabeth A Olson

*** *** ***

Plattsmouth, NE **048

712-***-****

*****.****@*****.***

Work Experience

BCDM, Inc., Omaha, Nebraska, Receptionist/HR Assistant, November

****-********

Answered Phones

Hospitality for both guests and employers

Ordered Supplies for entire office and managed budget

Responsible for biweekly Newsletter - Bedrock

Recruitment coordination

Tracked and coordinated Lunch & Learns

Synchronized Employee Relation Functions

Supervised and mentored mail clerk

Supported other departments - IT, BD, and president of company

Walgreen's, Omaha, Nebraska, Assistant Manager, September

2007-Novemer 2009

Customer Service

Responsible for opening and closing process

Managed pharmacy, retail floor, camera, and cosmetic departments

Supervised and managed 15 crew members

Merchandising product to produce the best gross profit

Trained and developed new employees

Accounting responsibilities

Ordered merchandise and warehouse upkeep

Best Buy, Sioux City, Iowa Hiring/Training Coordinator, December

2005-June 2006 Customer Service Rep., July 2005-September 2007

Scheduled candidates for interviews and new employee orientation

Participated in the interview process

Conducted background checks and drug screenings

Managed old and new employee files

Developed a filing system for old and current records

Utilized sales skills to inform customers about products and

services

Ensured customer satisfaction

Solicited new customer accounts and organize new account record

Argosy Casino, Sioux City, Iowa, Bartender, Barback, Hostess, August

2004-July 2005

Worked in a fast changing and a fast paced environment

Demonstrated job versatility

Ensured customer satisfaction

Absolute Screen Art, South Sioux City, Nebraska, April 1999-August

2004

Trained and assisted new employees

Supervised new employees

Assisted customers

Assisted employers with business decisions

Managed inventory and shipments

Oversaw production line

Education

Briar Cliff University, Sioux City, Iowa, August 2003-2007

Major: Human Resource Management

Activities

Society for Human Resource Management (SHRM),Vice- President, August

2006-2007

Organized fundraisers, planned trips, and scheduled meetings

Attended Siouxland SHRM meetings in 2007

Assisted the planning committee for an on-campus career and

internship fair

Applied for Merit Award, among Top 15 for 2005-2007

Organized meetings for Siouxland SHRM

References

**Available upon request**

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