Paula Haycraft

**** ******** **.

Sellersburg, IN. 47172

812-***-****

Accomplished Medical Assistant with an Associates Degree who has significant

experience in Medical Billing and Scheduling.

PROFESSIONAL BACKGROUND

WellCall, Acampo, CA. 95220 2008 - Present

Healthcare Screener

• Registration

• Manual blood pressures

• Body fat analysis

• Height & Weight

• Finger stick for various testing using the CardioCheck machine

• Waist to Hip Circumference measurements

Randstad Staffing Agency, Louisville, KY. 40202 2009 - 2009

Medical Assistant/Receptionist Wayne Gibson, M.D., Jeffersonville, I N 47130

• Procedure or test scheduling for in office or other facility scheduling along with

p reparing the chart and updating it for the day of the procedure or test

• Clarify with the patient that all insurance information is correct for the purpose of

calling them to get any referrals, precertification’s, or any other detailed information

needed for scheduling clearance

• Request medical records from other providers or facilities by fax or phone depending

on the urgency of request

• If patient scheduled for a test or a procedure at another facility I made sure that all

needed information faxed to them upon request or else two days before procedure to

help ensure on adequate patient care

• Communicate efficiently with Physician, Nursing Staff, and the patient along with

detailed documentation in the chart of any scheduling done for the patient

• Called in new or faxed back any prescription orders from a pharmacy

• Filed all incoming correspondence into the correct patient chart under the

appropriate heading for quick physician referencing

• Greeted the patient as they entered the practice along with making a copy of the

patient’s insurance card and collecting any money due at time of service

• Scheduled lunches with the Medical Sales Representatives and then prepared the

room for these presentations

• Pulled patient charts for next day appointments and looked through them to make

sure all needed information pertaining to office visit was in there for the physician to

see

• Prepared and mailed out patient statements after running them through postage

meter

T M I Management Systems, Inc., Murfreesboro, TN. 37130 2008 - 2009

F ile Room Assistant, Robley Rex VA Medical Center, Louisville, KY., 40206

• Ensure medical records are maintained and kept in accordance with staff rules and

regulations that follow state and federal guidelines

• Charging out or checking in of a patient chart by scanning it or numerically entering

i t into the computer system

• Pulled charts on a daily basis for admissions by a list that was generated by them for

next day appointments

• Placed all loose correspondence in the correct patient chart if chart not there and

a lready in storage then filled out the required paper work needed to process for

s torage

• Purged charts for medical facility storage per protocol by reassuring that it was

correctly identifiable and readable by the other facility to easily locate original chart

for placement of loose paperwork

• Sorted loose correspondence into stacks for filing or scanning into the patient’s chart

• Retrieval of a medical record from storage

• Respond to all customer request in a t imely manner

Louisville Medical Associates, P.S.C., Louisville, KY. 40202 2008 – 2008

Medical Administrative Assistant

• Answered multi-line phone system along with relaying messages or t ransferring the

call to the appropriate office staff

• Scheduled patient appointment’s for this office or scheduled appointments with

other providers if requested by the physician

• Welcomed patient’s to the office and copied their insurance card for office use and

collected any co-payments or any monies due on account

• Balanced ledger at the end of the day from patient payments received for bank

deposit and made sure lock box properly put back in safe for next day use

• Called in or faxed back pharmacy orders along with through documentation in

patient chart of what ordered

• Filed incoming paperwork into the correct patient’s medical record

• Called orders into Visiting Nurses or other home healthcare agencies as directed by

t he physician for patient care

• Filled request from outside sources for copies of a patient’s medical record then

verifying or making sure that the necessary paperwork is filed out for this request

by the person requesting the notes and the patient themselves

Medical Center Anesthesiologist P.S.C., Louisville, KY. 40202 1998 – 2008

Medical Billing Representative

• Handle patient information in a confidential manner as specified by H IPPA and my

employer

• Detail oriented individual who works well with others in a professional manner and

t he ability to work independently or under minimal supervision

• Data entry of demographics obtained from the surgical slip

• Abili ty to read and comprehend an explanation of benefits from insurance carr ier to

do the payment posting and/or apply denial to account

• Generate /Ran insurance claims on a daily basis onto the HCFA 150 claim form or

else sent electronically per system software set up for processing

• Experience with insurance denials and following through with the appeals process

w hile working with the patient or provider to obtain the needed information to

complete the claims processing in a timely fashion

• Familiar with billing Medicare, Medicaid, and Workmen’s Compensation claims

• Correcting claims and resubmit ting them by correcting codes, dates of service, or any

other pertinent information incorrect or by adding any missing information

• Billing cycle knowledge from primary, secondary and any third parties involved for

claim processing

• Generate and mailed out patient statements on a daily basis after reviewing that all

i nformation on there correct before sending through the postage meter

• Followed up on old/outstanding account balances on a monthly basis

• Stamping of any checks received and preparing them for deposit along with

a ttaching the credit card machine totals from that day to the deposit slip for bank

deposit

• Prepare accounts that are ready to be turned over to a collection agency

• Work with the patient on paying their part of the claim by setting them up on a

payment plan or by any other means of payment arrangement

Banis-Derr Center for Plastic Surgery, Louisville, KY. 40202 1995 – 1997

Schedule Coordinator

• Ar ranged and coordinated physicians surgical schedule, meeting schedule and

personal schedule in the appropriate scheduling book for the physicians, managers

and office staff to reference

• Coordinated with the hospital on patient scheduling of surgical procedures or

r adiology testing

• Educational teaching to the patient on any radiology testing, or surgical procedures

ordered including arranging for preoperative and postoperative counseling

• Measure the patient and order any special garments or prosthetics needed for the

surgical procedure

• Schedule all follow up appointments postoperatively for routine check up or for

d ressing changes

• Assist with in office procedures along with maintaining adequate stock and keeping

correct narcotic count

• Witness the signing of consent/procedure forms or any other legal documentations

needed for the patient chart

• Prepared order sheet as wri t ten by the physician for the patient and/or facility

• Verified insurance along with obtaining precertification’s if needed before

scheduling

• Assured that the patient chart was updated with all the needed correspondence for

t he procedure or test without delay

• Quoted and collected fees for surgical procedures

Jewish Hospital Healthcare Services, Louisville, Ky. 40202 1985 – 1995

Unit Secretary

• Answered multi-line phone system along with answering the patient intercom

system

• Transcribe physicians orders as wri t ten

• Communicated orders to the nursing staff with detailed attention to STAT orders

• Kept accurate account of the patients Medication Administration Record

• Ini tiating the making of a chart for f loor use and breaking it down when patient

d ischarged per facility protocol

• Car ried out any other duties that were directed by the staff or physician

• Communicated well with staff and ancillary departments

• Coordinated requested consults for a patient

C lark County Memorial Hospital, Jeffersonville, In. 47130 1983 – 1985

Ward Clerk

• Maintained the unit to keep i t f lowing in an orderly fashion

• Kept charts in the appropriate place for staff and physicians to reference

• Account for the patient when off the f loor for a study (sign out sheet)

• Place all documentation received on the f loor into the correct chart

• Followed through with physician orders and sent them to the appropriate

departments

• Helped out family members with any questions or concerns by directing them to the

correct staff member or team leader

• Obtain medical record s on a patient from outside providers or facilities

• Call a CODE 300 then give direction to all responders

EDUCATION

Louisville College Of Medical and Dental Careers

Crums Lane Louisville, Ky.

Associates Degree in Medical Assisting Graduated 1983

Silver Creek High School

Sellersburg, In. 47172

Graduated with General Education Diploma Graduated 1981

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