Sales Customer Service
Resume:
Michael C. Minelli
Archbald, PA ****3
570-***-**** HOME
570-***-**** CELL
***********@***.***
SUMMARY
Professional who utilizes the skills of selling, communicating, managing, planning, multi-tasking,
and promoting to improve company profitability. A strong communicator with unique persuasive
ability who continually increases sales. Interacts and works well with customers and associates at
all levels while aware of the importance of offering excellent customer service. Adept at
establishing trust and credibility with the public. With comprehensive product knowledge,
establishes professional relationships with key decision makers, thus allowing entry into many
corporations that few others would possess.
PROFESSIONAL EXPERIENCE
MIDDLEBROOK PHARMACEUTICALS, Scranton, Pennsylvania
Pharmaceutical Sales Specialist, January 2009-present.
-Successfully launched Moxatag and Keflex 750mg to Primary Care Physicians,
Pediatricians, and E.N.T.'s in an assigned territory.
- Drive sales performance and ensure sales forecasts and assigned budgets meet
or exceed therapeutic and territory expectations.
- Regularly use a variety of analytical tools to understand and evaluate the
business in order to best determine how to accomplish sales objectives.
- Develop and maintain in-depth knowledge of market, demographic, and
managed care information relative to assigned sales territory.
- Work with Regional Sales Director, District Sales Manager, and other
Pharmaceutical Sales Specialists to develop a local strategy and business plan
to generate recognizable increases of sales in territory.
Nationally ranked 3rd out of 271 representatives in total prescriptions written in the
1st quarter.
Ranked #1 in district in total sales from launch to present.
NOVAQUEST/ELI-LILY, Allentown/Wilkes-Barre, Pennsylvania
Pharmaceutical Sales Specialist, September 2007-January 2009.
-Sold Humolog, Byetta and Cialis to Primary Care Physicians and Endocrinologists
in an assigned territory.
-Conducted analyses on product and market trends while developing and
executing territory business plan.
-Coordinated efforts with territory partners in a team environment.
Recipient of Cialis Sprint for the Gold Award given to representative having attained
the highest Cialis Nrx share in the District.
Regionally ranked 28 out of 102 representatives in total prescriptions written for
Humalog, Byetta, and Cialis.
PDI-BAUSCH & LOMB, Scranton, Pennsylvania
Pharmaceutical Sales Specialist, July 2007-September 2007.
-Sold Zylet, Alrex, and Lotemax to Ophthalmologists and Optometrists in an
assigned territory.
-Seeked opportunities for strategic business planning (expansion of B&L's
products) and portfolio selling in each sales call.
-Assessed and analyzed physicians' business needs to gain positioning of
B&L's products with the ultimate goal of growing market share.
Ranked 3rd out of 25 representatives in sales goal attainment.
PDI- SCHERING-PLOUGH, Scranton, Pennsylvania
Pharmaceutical Sales Specialist, September 2006-May 2007.
-Sold Asmanex, Clarinex, and Nasonex to Pulmonologists, Pediatricians,
and Primary Care Physicians in an assigned territory.
-Increased market share in accounts by clinically differentiating Schering
Plough's products from competitors, educating physicians/office staff on
Managed care opportunities, and conducting lunches and dinner programs
to gain access to key accounts in order to promote respiratory products.
-Built lasting relationships with physicians as well as all members of
office staff to gain credibility and become a resource to each office.
Ranked 45th out of 300 representatives in sales goal attainment on
Schering-Plough contract with PDI.
Achieved 100.70% call attainment in third trimester 2006.
Exceeded company's goal of 303 TRx of Asmanaex achieving 103.27%
of goal.
LORILLARD TOBACCO, Wilkes-Barre, Pennsylvania
Sales Representative, August 2003-September 2006.
-Sold, promoted, and marketed company's tobacco products to a wide
variety of retail and wholesale accounts in assigned territory.
-Developed a strong and positive relationship with store owners and store
managers.
-Implemented and explained sales promotions and programs to customers
on a daily basis.
Significantly increased number of independent accounts from
53 to 72.
Implemented Lorillard Excel Merchandising Plan to 66 out of 72
accounts for an average of 98.6% in 2005.
ENTERPRISE RENT-A-CAR, Honesdale, Pennsylvania
Manager Trainee, July 2002-August 2003.
-Realized remarkable success in selling companies various insurance
packages and options pertaining to the vehicle.
-With strength in relationship building and new business development,
market to adjustors, insurance agents, and body shops to generate
business by selling the advantages of selecting Enterprise.
-With strong customer service, successfully assist in settling customer's
complaints regarding billing and problems with the vehicle or insurance,
turning an adverse experience into a reasonable exchange of information
and preserving the business while maintaining customer satisfaction.
During each month of tenure, exceeded company's goal of 50% in
insurance sales.
Member of Elite to Eat awarded to employee with the highest
percentage of insurance sales (63%) for the given quarter in 2003.
EDUCATION
WILKES UNIVERSITY, Wilkes-Barre, Pennsylvania, 2000.
Bachelor of Science in Business Administration.
Concentration in Health Administration.
ACTIVITIES AND ACHIEVEMENTS
Recipient of Leadership Award- 1995.
Captain of football, basketball, and baseball teams, 1995.
Member of Student Representatives Association, 1994-1995.
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