Customer Service Administrative Assistant

P aige Baxter

**** ********* ****, *********, **, 19512

Home: 610-***-**** Mobile: 570-***-****

************@**********.***

Profile

Professional Administrative Assistant providing 16 years of experience offering versatile office skills and

advanced proficiency in M icrosoft Office programs. Well organized and adaptable to change, working both

i ndependently or within a team environment consistently exceeding expectations. Effectively manages

m ultiple priorit ies and meet t ight deadlines without compromising quality.

Records Management Invoice Processing

Database Administration Daily Banking Duties

Spreadsheets/Reports Excellent Communication Skills

Problem Solving to Resolution Touch Typing (60 wpm)

Excellent Word Processing Skills (RSA I I)

O ffice software applications proficiencies:

MS Word MS Lotus Smart-Suite

Access

M S Excel MS

Outlook

E XPER IENCE

___________________________________________________________________________________________________

H ighbu ry College

Cosham, UK Center Administrator

2009 – June 2010

Scheduling and organizing meetings for the Heads of Department; ensuring that rooms are booked

and all parties are notified; maintaining calendars and hospitality/catering when needed

Answering internal and external calls

Preparing email memos, correspondence, meeting minutes and other materials using internal

software applications including M icrosoft Office software

Ordering and t racking inventory of department office supplies, which includes ensuring that cost-

effective inventory levels are maintained and monitoring expenditures for each college department

Sorting and distributing department mail

Coordinating t ravel arrangements

Greeting clients and visitors and assisting them when necessary

Participating in special projects and performing other duties as assigned

M C M D i rect L td

Southampton, UK

P roject Administrator

2006 – 2009

Day to day management of promotional projects

Export/Import of weekly updated reports to clients

Maintaining client database

Issuing of various standard letters

Daily dealings with wri t ten correspondence and telephone enquiries

Faxing, photocopying and scanning as required

Filing and archiving of relevant documents

Data entry

Ad-hoc duties as required

Norwich Union Healthcare

Southampton, UK

Claims Assessor (Part-t ime)

2003- 2004

• Supplied excellent customer service through efficient claims handling

• Excellent Communication & telephone skills

• Gained strong technical understanding of a healthcare insurance environment

• Provided operational support which required fur ther information and judgment calls in order to

deal with them

A lldays L td – Corporate Headqua rter

Southampton, UK

Sales /Purchase Ledger Supervisor

1997 – 2001

Supervision of a small team of 5 staff within Distribution Accounts department

Liaising direct with suppliers and other internal departments

Ent ry and assessment of incoming invoice details

Calculation and validation of purchase discounts

Reconciliation of invoice details against accounts systems

Scheduling and prioritization of payments to suppliers

SR Walker & Co

Southampton, UK

A dministrative Assistant

1995 – 1997

Working within a bailif f’s office on behalf of local councils in recovery of outstanding arrears due to

u npaid council tax and Magistrate Courts fines

John C rilley Ltd

Southampton, UK

Accounts Clerk / Banking Receiptor

1994 – 1995

Handling personal, telephone and wri t ten enquiries and the taking, recording and banking of

payments received within a busy bailif f’s office

Education

R amapo College

M ahwah, NJ

Major: Ar t Psychology

1988 – 1990

References Available upon request

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