Melissa Wilson

**** ***** ***** ***** ****

Daphne, AL 36526

251-***-****

abjaxm@r.postjobfree.com

CAREER PROFILE

. Over 5 years Retail/Customer Service Experience with 3 years

Supervisor/Managerial Experience

. Articulate, results-oriented customer service professional that is a self-

directed team player

. Dedicated to achieving company goals and expectations with inspiration

. Experience in Payroll, A/P, A/R, Data Entry, and Account Reconciliation

. Accounting courses taken

. Computer proficiency in Windows including MW, Excel, Outlook Express

WORK EXPERIENCE

Gap Inc., Mobile, Al 2009-2010

Assistant Store Manager

. Sets and prioritizes daily store business goals with HOS and leads team

to achieve them

. Effectively sources, selects and on-boards store associates

. Leads implementation of product placement, marketing and promotional

items

. Development of Department Specialists and setting Career Paths for

advancement within the company

. Performs Manager On Duty functions, Manages daily Payroll, and processes

Payroll weekly

. Opening and Closing of store with daily balance of store funds

. Consistently demonstrates exemplary customer service skills to create a

positive environment for customers and staff

.

Old Navy, Spanish Fort, AL 2009- 2009

Merchandiser

. Merchandise women's department.

. Lead a team of 10 employees during shipment

. Customer Service

Gap Inc., Foley, Alabama

Assistant Manger 2005-2006

. Sets and prioritizes daily store business goals with HOS and leads team

to achieve them

. Effectively sources, selects and on-boards store associates

. Training and on-boarding of new Management within Gap Inc and sister

companies

. Leads implementation of product placement, marketing and promotional

items

. Development of Department Specialists and setting Career Paths for

advancement within the company

. Performs Manager On Duty functions, Manages daily Payroll, and processes

Payroll weekly

. Opening and Closing of store with daily balance of store funds

. Consistently demonstrates exemplary customer service skills to create a

positive environment for customers and staff

. Organization of Visual Department

. All aspects of New Store Openings

Gap Inc., Foley, Alabama

Front End Supervisor

2004-2005

. Assists Managers with daily opening and closing procedures

. Responds to Customer complaints in a professional manner

. Nightly reconciliation of 12-14 registers

. Training of new Sales Associates on Registers, Policy and Procedures, and

Customer Service

Gap Inc., Syracuse, New York

Stock Supervisor 2003-2004

. Stock Supervisor at a 8 million dollar store managing a stock team of 10-

20 on a daily basis

. Assigns duties and examines work for exactness, neatness, and conformance

of policy and procedures

. Oversee stockroom organizational standards are met

. Execution of flow, daily power replenishments, markdowns, and visual

changes as per company

Curley's Restaurant, Auburn, New York

Bartender 2002-2004

. Completed all basic functions related to position including CS and

inventory control

. Driving sales through superior customer interaction and building a loyal

customer base

Ontario Credit Corporation, Dewitt, New York

Accounting Assistant 2000-2001

. Manage and Reconciliation of 5 Accounts

. Credit Checks, inventory control, billing labor, GL work

. A/P, A/R, lease entry, multiple phone lines, and maintain business

relationships with customers

. Assist with multiple State Tax Filing on a quarterly Basis

Education

Kaplan University 2008-2009

Applied Science/Accounting

Cayuga Community College, Auburn, New York

Business Management 1996-1998

Courses taken include- Business Management, Marketing, Accounting, Sales,

Business Law 1 & 2,

Computer Science, All English and Math courses completed

References Available Upon Request

Contact this candidate