Administrative Assistant Customer Service

Tabitha Brooke Williams

**** ******** ***** ***. ***

San Jose, CA 95123

408-***-**** (home)

408-***-**** (mobile)

************@*****.***

[pic]

Objective Obtain a challenging and responsible position that will utilize

my computer knowledge, people skills, multi-tasking abilities

and business experience.

Experience Ultimate Staffing San Jose, CA 02/2010-

present

HR Shared Services Representative - Ebay (Project Lead - Contract)

* Assist with weekly new hire document collection; enter

data accurately into employee interface.

* Auditing, requesting & tracking missing documents from

employees.

* Processing requests for verbal Verification of

Employment.

ScanStat Technologies Palo Alto/Redwood City, CA 1/2010-

2/2010

ROI Specialist - Stanford Hospital (Contract)

* Utilizing HIPAA and hospital guidelines assisted HIM

Department in

reducing ROI backlog.

Ultimate Staffing Santa Clara, CA 4/2009

& 7/2009

Human Resources Support - Ebay (Contract)

* Provided general office support.

Dinyari Construction San Jose, CA

1/2009-2/2009

Data Entry (Temporary)

* Utilizing alpha and numeric data entry, quickly and

accurately

transferred over 1,000 contacts to new construction

database.

Ajilon Santa Clara, CA 11/2008-12/2008

Administrative Assistant - Shorenstein Realty Service (Temporary)

* Researched and responded to requests for information,

service or assistance promptly.

* Assisted Property Manager in maintaining tracking

system to maintain

Certificates of Insurance.

Ajilon San Jose, CA 10/2008-

10/2008

File Clerk - Neptune Management (Temporary)

* Filed client contracts in alphabetical and date order.

Westaff San Jose, CA 05/2008-06/2008

Telemarketer - Leukemia & Lymphoma Society (Temporary)

* Made follow up phone calls for corporate reception;

* Increased attendance; identified 75 new leads for

database.

Westaff San Jose, CA 01/2007-

4/2008

Sales Support Administrator - Classic Vacations

* Provided administrative support to department Manager

and Event Coordinator.

* Communicated effectively with US travel agents to

resolve issues with company program.

* Provided administrative support to 3 Inside Sales

Representatives & 22 Business Development Managers.

Office Team San Jose, CA 2/2005-12/2006

Administrative Assistant - First American Exchange

* Served as Administrative Assistant to Vice

President/Marketing Director and marketing department;

maintained extensive contact database for VP.

* Performed general office and substitute Sr.

Administrative

duties; assisted Exchange Officers with document

preparation.

Castle Copy Service San Jose, CA

9/2003-11/2004

Customer Service Representative

* Addressed client issues regarding their subpoenas or

authorizations.

* Conducted research on behalf of order entry department

to locate

witnesses.

CARCO Group Saint James, NY 2/2003-7/2003

Criminal Research Associate

* Verified criminal records and court documents for job

applicants.

* Successfully utilized legal resources including the

internet to obtain and verify legal

information.

SMART Corporation/

MedRec Copy Service Stony Brook, NY

12/2000-12/2002

Chart Auditor-University Hospital at Stony Brook

* Provided substitute supervision as necessary for 6

employees.

* Cross-trained employees in company policy and

hospital procedure.

* Promoted to position of Chart Auditor within 9

months; verified accuracy of

ROI.

* While utilizing the strictest confidentiality, copied

and prepared medical

records; maintained communication with clients

regarding requests.

N.I.S. Yaphank, NY

6/1999-9/2000

Receptionist/Secretary

* Exhibited a professional manner with visitors,

parents and staff members.

* Typed and proofread reports for teaching staff.

Supported front office

as needed.

Education N.Y.I.T. Central Islip, NY

1998-1999

* Completed 30 credits toward A.O.S. in Culinary Arts

Eastern Suffolk BOCES Oakdale, NY

1996-1997

* Computerized Office Technology Certificate of

Completion

Skills *Software: MS Word, MS Excel, MS Outlook, MS

PowerPoint,

ACT! Contact Management, Adobe

Acrobat, Crystal Reports, PIX, SAP

*Operating Systems: Windows NT, Windows 07/03/00/98/95, AS400

*Office Equipment: PC, fax machine, scanner, typewriter, copy

machine, Pitney

Bowes/USPS postage meters, microfilm reader/printer,

microfiche reader/printer

*Typing Speed: 58 wpm (Certified), 9043 kpm

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