Customer Service Human Resource

April M. Scott

*** ****** ******

Eufaula, AL.

Home: 334-***-**** Cell: 850-***-****

********@*****.***

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Qualifications Summary

Support professional offering versatile office management skills and

proficiency in Microsoft Office programs. Strong planner, experienced in

working in a fast-paced environment demanding strong organizational,

technical, and interpersonal skills. Trustworthy, ethical, and discreet;

committed to superior customer service. Problem solver who readily adapts

to change, works independently and exceeds expectations. Detail-oriented

and resourceful in completing projects; able to multi-task effectively.

Capabilities include:

General Accounting Accounts HR Assistant

Receivable/Payable

Computer Equipment Customer Service Filing & Bookkeeping

Multi-line phone Office Equipment Word processing/typing

operation

Experience

Accounting Support

. Provide account receivable subsidiary with Quality Assessment Fee

fiscal activities including assessments, fines, over payments, and

adjustments.

. Deposit revenues received by the agency, process checks for deposit

into the State Treasury.

. Post accounting information into the Revenue system, review and audit

deposits for accuracy and keypunch deposit transactions into FLAIR.

. Provide assistance to Quality Assessment Fee entities, agency staff

and auditors as requested.

. Assist county auditor in annual audit of County books and records.

Administrative Support

. Performed administrative support to the County Clerk, Board members,

County Manager, and several other administrative staff.

. Distribute and file various correspondences such as: Memos, faxes,

business letters, interoffice memos, bids, and legal documents.

. Receive in supplies and maintain office supply inventory.

. Provide budget spreadsheets and reports for Chairman and

Commissioners' approval.

. Distribute incoming mail

Customer Service

. Answer multi-line phone directing calls to the appropriate employee.

. Handle customer inquires on all Level I and II background screening

results.

. Receive incoming calls and emails on delinquent accounts of Healthcare

facilities.

. Received certificate for completing customer service training.

Human Resource Management

. Process biweekly and monthly payroll using the ADP system

. Prepare payroll tax deposits

. Maintain employee files and benefits paperwork.

. Supervise student employees of the Summer Youth Program

. Attend ADP payroll training to ensure proper use of the payroll

process; train others to maintain use as well.

. Assisted County Clerk in staff recruitment, hiring, training, and

scheduling of new hire employees.

Employment History

ACCOUNTANT II /AHCA Tallahassee, FL. 12/2009 - 05/2010

ADMINISTRATIVE SECRETARY/AHCA Tallahassee, FL. 10/2008 - 12/2009

DEPUTY CLERK/QUITMAN CO. COMMISSION Georgetown, GA. 6/2004 - 2/2008

Education & Training Community Involvement

Troy University Phenix City, AL. Extensive volunteer involvement with

Expected Graduation May 2011 the Florida State Employee

Bachelor of Science in Business Charitable Campaign; which I helped

Management/ raised monies for over seventy

Human Resource Management different charities and

organizations. Also participated

Wallace Community College, Eufaula within the State's Meals on Wheels

AL. Graduated May 2002 programs, where we would have a

Associate Degree of Science in group of two employees in a team

Office Administration that would deliver hot meals to

senior citizens in our community.

REFERENCES UPON REQUEST

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