Human Resources Training

Human Resources Manager, Generalist & Training Specialist

Skilled human resources professional with over 10 years experience. Proven

record of success in developing and implementing HR programs and processes

that enhance staff recruitment and retention, designing training programs

that develop employees' skill levels and future career opportunities while

controlling costs and improving operational efficiency. Developed a

reputation as an excellent team leader capable of obtaining staff consensus

and "buy in" of new programs and training initiatives. Knowledge of

performance management, EEO and workforce diversity strate-gies while.

Apply personnel management principles in the area of compensation; assist

in evaluating program trends; draw conclusions and recommend actions; and

analyze and prepare reports of action. Provide advice and guidance

regarding benefits. HR effectiveness enhanced by a Master's degree in

Accountancy and extensive business/accounting experience.

Featured Achievements

NEW PROGRAMS/ Contributed to the development of creative and cost-effective

PROCESSES: sales incentive and morale-boosting programs that increased

employee satisfaction and productivity for a Fortune 5 company

(Bank of America).

Authored employee manual covering disciplinary procedures, code

of conduct, FMLA policy, and benefits information. Negotiated

benefit insurance for small companies.

Assisted in redeveloping new-hire orientation literature and

materials, as well as diversity and inclusion literature and

materials at Bank of America.

TRAINING & Trained small business owners and management team on

DEVELOPMENT: interviewing techniques and best practices, conducting workshops

and one-on-one coaching sessions.

Established staffing and workforce diversity strategies,

championed career development initiatives, conducted EEO and

harassment training, designed employee surveys, and monitored

performance management for small businesses.

Facilitated Bank of America's interactive "Day One: Making

Connections" training for 30-50 new-hire employees.

Monitored and assessed employees' skills, strengths, gaps and

opportunities for future training needs at Bank of America and

Quest Education.

Created and designed training material using workbooks/handouts

and setting up audio-visual equipment for sessions at BofA,

Quest, non-profit's and small businesses.

Analyzed, evaluated and identified employee and department

training needs at Quest.

CULTURAL Fostered a teamwork environment by organizing an employee

DIVERSITY: diversity week and luncheon to help eliminate stereotypes and

create diversity awareness.

Facilitated interactive "Diversity and Inclusion" training for

existing employees at BofA.

SPECIAL Obtained 'Officer' title while at Bank of America.

ACHIEVEMENTS: Elected as Bank of America's President of the company's

Toastmaster's International Club.

Earned a bonus while at Quest Education Corporation due to

saving thousands of dollars by providing training that

eliminated errors.

Earned the highest score when creating three compensation

packages for graduate project: Knowledge Management Officer,

E-Commerce Development Director, and Internal

Executive/Management Trainer.

Continued...

Experience & Other Achievements

NON-PROFIT ORGANIZATION / SMALL BUSINESS INDEPENDENT CONSULTANT, various

locations

HR Consultant, Trainer/Facilitator, and Recruiter, 2004 - Present

Recruit, interview, and place employees for small businesses by collecting

resumes from various applicant resources, and performing phone screens to

assess applicant's skills and experience to ensure selection of quality

candidates. Provide training seminars/workshops to groups of up to 50 on a

wide variety of topics with an emphasis on HR and financial services. Offer

ongoing payroll services with tax reporting. Assist students with

professional development and career planning to prepare them for the job

market.

. Conducted needs assessments and structured and implemented HR programs

and policies in the areas of hiring, training, compensation,

incentives and new-employee orientation to facilitate companies'

achievement of short- and long-term goals.

BANK OF AMERICA, Richmond, VA

Trainer/Facilitator (Training & Development Team), Accountant, and Mortgage

Lending Consultant, 2001 - 2009

Directed interactive training for new-hire employees and provided

constructive coaching. Served as employee relations point-of-contact to

resolve employee issues and concerns. Contributed to interviewing and

hiring new employees. Prepared and filed fiduciary and estate tax returns,

created financial reports, prepared/reconciled general ledger reports, and

validated sales products of associates for compensation purposes. Made

credit decisions to approve or reject consumer mortgage loans.

. Assisted in developing diversity and inclusion training material for

managers and employees, as well as facilitated diversity and inclusion

interactive training sessions.

QUEST EDUCATION CORPORATION/KAPLAN, INC., Roswell, GA

Trainer/Facilitator (Training & Development Team) and Staff Accountant,

1999 - 2000

Planned, scheduled and facilitated bookkeeping training seminars for new

and existing employees, including evaluation of department training needs.

Managed accounts receivable system and prepared school statements and

reports. Handled month-end closing by preparing journal entries and

analyzing general ledger accounts for 30 colleges/universities.

. Co-created and co-developed training materials and follow-up

assessments for training and development sessions.

Education

STRAYER UNIVERSITY, Richmond, VA

Executive Graduate Certification in Business Administration

Concentration in Human Resources Management

UNIVERSITY OF MISSISSIPPI, Oxford, MS

Master of Accountancy

UNIVERSITY OF ILLINOIS AT URBANA-CHAMPAIGN, Champaign, IL

Bachelor of Science in Accountancy

Special Skills

Proficient in Microsoft Office (MS Word, Excel, PowerPoint, Access and

Outlook),

and HRIS (Human Resources Information Systems).

Knowledge of Six Sigma tools and practices.

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