Customer Service Quality Control

Cristin Bruno

**** ****** **. *** ******, LA **563

Phone: 504-***-**** ( Email: *******.*****@*****.***

Executive Profile

Goal-driven and highly dedicated Business Professional with over eight

years successful experience in multiple industries handling areas in

Customer Service, Public Relations, Administrative Coordination, and

Document Management. Proven track record in project coordination,

strategic planning, and project management gained from multifaceted

business operations experience in the private sector and solid service in

the United States Air Force. Demonstrated reliability in performing day-to-

day administrative tasks such as maintaining information files, processing

data, and utilizing computer systems while developing specific goals and

plans to prioritize, organize, and handle multiple responsibilities.

Effective multi-tasker, team-player, and self-starter with ability to

consistently accomplish any task/project under highly demanding and rapidly

changing circumstances. Outstanding communication and interpersonal

skills, and able to establish and maintain productive relationships across

all organizational levels and with individuals of any background. Areas of

competency include:

( Public Relations Management ( High-level Customer

Service

( Reporting / Document Presentation ( File Management

( Business Operations ( Document Origination

( Medical Sample Analysis ( Executive-level

Administrative Support

( Project Coordination & Management ( Strategic Planning &

Development

Professional Experience

Head Wait Dec 2008 - Present

Houston's Restaurant

New Orleans, LA

. Designated with head wait/check wait/trainer responsibilities due to

near perfect clock procedures, proficiency on financials, punctuality,

and commendation/praises from guests for excellent work performance

and customer service delivery.

. Handled the verification and balancing of all server and bar

financials such as cash-in, credit cards, gift cards, comps, voids,

and other related transactions.

. Provided a courteous, professional, and fast service to customers for

the restaurant while assuming head wait responsibilities and ensuring

total guest satisfaction.

Medical Laboratory Technician Oct 2004 -

Oct 2008

United States Air Force (USAF)

Mountain Home AFB, ID

. Performed various laboratory analyses while managing a daily

maintenance and Quality Control tasks including troubleshooting,

calibration, and preparing reagents.

. Managed all departments of the laboratory involving blood bank,

serology, microbiology, coagulation, hematology, chemistry, and

urinalysis on twelve-hour overnight and weekend shifts as the sole

Laboratory Technician on duty.

. Maintained focus during the twelve-hour shift which involved the

receipt and analysis of patient samples in all departments as well as

the quality control required for all departments necessary to function

properly in conjunction with relevant policies and guidelines.

. Delivered reliable service for the laboratory to support care and

treatment of acute patients in the urgent care center, the family care

unit (labor and delivery), and the surgical unit.

. Acted as Co-Chairman of the laboratory file plan which handled the

accurate organization and storage of all personnel information files,

personnel training records, and patient results.

. Collected samples for legal blood alcohol testing and drug screening

in an accurate manner; determined the acceptability of the samples

through analysis; and prepared reports containing the results of

analysis which is forwarded to the appropriate recipient.

. Reviewed and revised all Operating Instructions for the blood bank and

urinalysis departments while implementing process improvements as

necessary.

. Reported all laboratory/test results to appropriate healthcare

providers and provided information on communicable disease results.

. Advocated and maintained effective communication with and between

patients and their families, healthcare providers, and outside

reference laboratories.

. Performed other duties essential in efficient laboratory operations to

include managing shipments and supplies.

Other Relevant Experience

Public Relations Intern

SAVE Britain's Heritage (non-profit), London, England (UK)

. Handled responsibility for answering inquiries from the media and

general public about the organization and effectively planned and

coordinated fundraisers.

. Conducted the majority of research and revision on the fundraising

publication, "Enough has been bulldozed! SAVE Farnborough, The Cradle

of British Aviation" (A lightning publication from SAVE, with the aim

of raising awareness of the importance of Farnborough to the nation's

history. It looks at the remarkable collection of buildings that make

up what remains of the former Royal Aircraft Establishment site at

Farnborough and suggests new uses for the buildings and the site.

Published December 2001/January 2002.)

Other Experiences

. Developed outstanding PR, customer service, communications,

organizational and problem-solving skills acquired from various

service-oriented jobs prior to U.S. Air Force duties, serving as a

Server at Outback Steakhouse, Smokey Bones and Chili's Restaurants,

Mobile, AL; as Hostess at The Melting Pot, Maitland, FL; and as Public

Relations Intern at Save Britain's Heritage, London, UK.

EDUCATION & TECHNICAL SKILLS

Bachelor of Arts, Liberal Studies

Thomas Edison State College, Trenton, NJ (2009)

Liberal Studies

Thomas Edison State College, Trenton, NJ (2008)

Twp Study-Abroad Programs (London, UK & Sydney, AUS)

Rollins College, Winter Park, FL (1999 - 2002)

Political Science

Boise State University, Boise, ID

International Relations

Rollins College, Winter Park, FL

Computer Skills: Microsoft Office Suite and other advanced business

software applications

Notable Highlights

. Received Meritorious Unit Award, AF Outstanding Unit Medal,

Humanitarian Service Medal (for actions during and immediately

following hurricane Katrina) and a recipient of a Base Commander's

Coin for Service above and beyond duty while working for the United

States Air Force (USAF).

. Assigned key responsibilities at Houston's Restaurant as head

wait/check wait/trainer as result of exemplary work performance and

delivery of high-level customer service.

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