Customer Service Manager

**** ***** *** ****:

St. Louis MO 314-***-****

***** ****:

abjaut@r.postjobfree.com 901-***-****

m

D. Marie Sigee

Highlights

Managed, maintained, trained, staffed, and assessed daily

operations for a million dollar store.

Over ten years combined of management experience, sales,

recruiting and customer service experience.

Course work in the following areas of: Managing Human

Resources, Training and Development, Employment law, Labor

Management, Staffing, and Compensation

Proficient in: Typing, Microsoft Word, Outlook, Excel,

Photoshop, Internet Research, PowerPoint

Presentations.

Excellent communication, research, and computer skills.

Strong leadership skills.

Education

Webster University

Millington, TN

Masters in Human Resources Management

University of Missouri-Kansas City

Professional Kansas City, MO

Experience Bachelors of Arts in Psychology

Project Coordinator experience in the following disciplines:

training, consulting, and operations.

Over ten years of combined management, customer service and

mental health experience.

Supervised ten associates, assigned work and training

schedule, prepared performance review.

Work History Prepared, maintain, and processed accounting reports.

Coordinate projects deadlines, research and evaluated

appropriate advertising markets for clients.

Responsible for interviewing, staffing, training, and

performing background checks for all new hires.

Negotiated contracts with representatives on client's behalf.

Provide crisis facilitation when consumer's functioning

deteriorates.

Provide ongoing coordination of services for consumer for

assistants within community.

Assist clients in job readiness skills and interview coaching.

Develop comprehensive service plan addressing life domains in

which case management deems medical necessary.

3/2007 - 9/2010 Professional Counseling Services

Millington, TN

Case Manager/ Safety Net Coordinator

3/2006-12/2006 National College of Business & Technology

Memphis, TN

Recruiter/ Sales

2/2004-9/2005 AAFES Burger King

Fort Leonard Wood, MO

Manager/ Shift Trainer

3/2002-10/2003 Guards Mark, Inc.

St. Louis, MO/ El Paso, TX

Security Guard

2/2001-12/2001 PlattForm Advertising

Olathe, KS

Media Buyer/Web Manager/Analyst/Account Manager

5/2000-2/2001 Cyber Data Processing

Shawnee Mission, KS

Quality Control Specialist

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