Sales Customer Service
Resume:
Drive 301-***-****
Clinton, E-mail
Maryland 20735 lorettabarton@yma
il.com
Agnes Loretta Barton
Objective To obtain an entry level position that will afford
me an opportunity to further and strengthen my
professional abilities as an Administrator and a
Help Desk Analyst
Education 1970 - 1974 Great Mills High School Great Mills,
Maryland
High School Diploma
Work experience 2008 - 2009 United States Patent and Trademark
Office
Technical Support Specialist
Alexandria, Virginia
Create and update Critical Problem Notice (CPN) on
a daily basis that requires management's attention,
as well as responsible for daily and weekly reports
of CPN's
Create and update the End of Day Report
Create Critical Problem Information (CPI), assist
with all CPN monthly reports, maintains Problem
Alert Notifications and help desk external queue
Resetting workstations ID's, passwords, remote to
and unlocking workstations using Active Directory
Review the queues of Tier 2 Technicians, to ensure
that tickets are equally and / or updated in the
allotted time frame using Remedy Helpdesk software.
Answers incoming calls on the Help Desk hard lines
(office phones)
Assign Problem Records (PR) and Change Records (CR)
to Tier 2 technicians and other departments
2005- 2008
PNC Bank Waldorf, Maryland
Clerk/Teller
Identify, correct and resolve any problems that may
arise with customer accounts in a call center
environment
Order checks for customer various banking accounts
online
Assist customers with web searching engines on
company website.
Maintained an Excel Spreadsheet for tracking
proposes
Provided customer support for clients enrolled in
Credit Counseling Agencies
Correspond with clients regarding increases
requested by creditors
Submit payment investigations, data entry
corrections and accounting corrections
Providing additional customer that include cashiers
Checks, Personal Money Orders, Savings bonds,
Travelers' Cheques, stop payments and Certificates
of Deposits
Record all transactions accurately to balance each
day's operations
Monitored cash deposits to guard against acceptance
of counterfeit money
Accepting retail and or commercial deposits,
verifying cash and endorsements and giving
customers their receipts
Accepted and processed Savings, Deposits and
Withdrawals and verifying signatures
2005 - 2007 Lady's Foot
Locker Waldorf, Maryland
Assistant Manager
Responsible for ensuring store was prepped and
opened in a timely manner and cleaned upon closing
Greeting new customers upon entrance and exiting of
the store and as well as enticing them with shoe
sales
Assisted with increasing store overall sale revenue
Provided assistance with sales transactions and any
customer inquiries about merchandise pricing
Responsible for all Daily Sales Balance Forms, bank
deposits and quarterly store revenue goals
Supervised store inventory bi-weekly to ensure all
merchandise was accounted for and to reduce overall
store loss prevention
1989 - 2004 Super Fresh
Warehouse Waldorf, Maryland
Head Cashier
Handling monetary transactions for grocery sales
Responsible for ensuring store was prepped and
opened in a timely manner and cleaned for closing
Assisted with increasing store overall sale revenue
Provided assistance with sales transactions and any
customer inquiring about merchandise pricing
Performed store inventory bi-weekly to ensure all
merchandise was accounted for and to reduce overall
store loss prevention
Summary of
qualifications Working knowledge and experience with Microsoft
Word, Excel, Power Point, Access, Outlook, Windows
Exchange Server 2003, Lotus Notes and Genesis.
Experience with Remedy, Nortel
Twenty-seven Years in Customer Service and sales
experience
Perpetual sales increases in all retail position
Experienced in filing, recording messages, multiple
phone line operation and inventory
References
available upon
request
Contact this candidate