Sales Customer Service Business Software .Net

Stephen M. Peters Home: 717-***-**** • Cell: 610-***-****

*** ****** **** *****, *** Holland, PA 17557 abjata@r.postjobfree.com

Qualifications

• Good communication and “people skills.”

• Detail and goal oriented.

• Strong computer skills & proficiency with Microsoft Office.

• Strong math skills.

• College coursework in Business and Accounting.

• Comfortable working as part of a team or independently.

• High energy and work ethic.

• Strong background in sales and customer service

Education

Harrisburg Area Community College, Lancaster, PA

2008 2010

• Associate’s Degree in Business Management, to be awarded in December of 2010.

• Coursework primarily in Business and Accounting.

• Classes in business software: Microsoft Word, Excel, Access, Powerpoint etc.

Garden Spot High School, New Holland, PA 17557

2004 2008

• “GSGS” Gifted Education Program, Member

• Garden Spot Performing Arts, Member

• Foreign Language Activity Group, Member

• Garden Spot Ski Club, Treasurer

Stephen M. Peters Home: 717-***-**** • Cell: 610-***-****

579 Valley View Drive, New Holland, PA 17557 abjata@r.postjobfree.com

Relevant Work Experience

Turner Buick GMC, New Holland, PA, 2010

Job Title: Sales Consultant

• Sell new and used vehicles to customers.

• Prospect via phone, letters, and email.

• Conduct post sale follow up to generate repeat and referral business.

• Manage the company website and online presence on various third party sites.

PNC Financial Services Group, New Holland, PA, 2008 2010

Job Title: Customer Service Associate

• Opened checking, savings, money market accounts and CD’s for consumer and business

clients.

• Performed loan applications for vehicle, home equity, and other purpose loans.

• Cross sold additional products to existing customers.

• Utilized Enterprise Resource Planning software to perform most job functions.

• Used a sales conversation system designed to uncover customer needs.

• Assisted customers with service issues, perform account maintenance, etc.

• Compiled weekly/monthly/quarterly reports on sales goals & customer satisfaction surveys.

• Tracked service requests to ensure timely completion.

• Maintained physical appearance of branch office and ensure supplies are adequately

stocked.

• Performed teller/cash handling duties including lobby and drive through transactions, safe

deposit access, night deposit processing, savings bond sales and redemptions, foreign

currency orders and exchanges.

Stephen M. Peters Home: 717-***-**** • Cell: 610-***-****

579 Valley View Drive, New Holland, PA 17557 abjata@r.postjobfree.com

• Consistently met or exceeded sales & referral goals.

• Consistently maintained 100% customer satisfaction, as measured by customer surveys.

TruGreen Companies, L.L.C., Lititz, PA, 2008

Job Title: Sales Representative

• Prospected for new customers via cold phone calls and door to door sales.

• Cross sold additional products to existing customers.

References Available Upon Request

Contact this candidate