Customer Service Manager
Resume:
Judy Olen
Fort Wayne, IN. *****
**********@*******.***
OBJECTIVE: Patient Financial Advocate
HIGHLIGHTS
? Managing time: Effectively and meeting deadlines
? Organizing: Classifying, sorting and filing information
?Proficiency: MS Office; Accounting Software
?Customer Service
PERSONALITY CHARACTERISTICS*
? Strong communication skills
?Listening and developing rapport and trust
? Strong leadership and interpersonal skills
? Collaborating with others and working as a team
*Assessed by an internationally-recognized instrument for determining
personality, character and temperament
EDUCATION:
2009 MEDICAL INSURANCE BILLING
ALLEN SCHOOL ONLINE 3.80 GPA
ICD-9-CM and CPT Coding Guidelines, Medical Terminology, Anatomy
Professionally trained to perform as: Medical Billing
Specialist; Patient Account Representative; Medical
Collector; Claims Processor; Patient Billing Advocate;
Patient Admissions Representative, among other positions.
1984 Cosmetology
Licensed
Trained to shampoo, cut, and style hair. Learn
electrolysis, skin care, and makeup application. I also
studied sterilization techniques, chemistry, and skin
problems.
1978 High School
Diploma
General Studies
EXPERIENCE:
Present Stylist
Great Clips Fort Wayne,
Indiana
. Customer Service: Greeting, consultation, listening, completing the
style, educate customer about products for their hair, welcome
customer back.
. Assist with Inventory and ordering
. Maintain expectation set by Manager: Customer increase, Product
increase, Customer retention
. Closing procedures followed and reports printed at the end of each
shift
. Answering phones
. Received stylist of the Month
. Continued Education and Monthly meeting attended
2005-2009 Manager/Stylist
SuperCuts Mesa, Arizona
. Weekly making schedules, implementing, evaluating stylist productivity
. Meeting deadlines for payroll reports, weekly sales
. Deal with Customer complaints
. Maintaining a Professional appearance
. Evaluating employees on a weekly basis. Setting goals with employees
and expectations
. Documented activity-related info on productivity; reviewed staff goals
for expectation expected
2004-2005 Administrator Assistant/Direct Care Worker
Green Acres Retirement Living
Manistee, Michigan
. Office management including keeping all expenses within budget
guidelines
. Planning Schedules for employee's
. Deal with Marketing and answering prospective Clients questions
. Maintain Inventory and Ordering procedures are followed
. Helping with all aspects of Resident care including medication
distribution
1986-2004 Bookkeeper/Owner
Dave Olen's Painting Manistee,
Michigan
. Efficient in Accounting; Prepare Invoices, Account Payables and
Account Receivables
. Planning of all Marketing; Mailings, Radio shows, Business shows
. Filing all paperwork mandated for and S-Corporation by due dates
. Managing Payroll; Printing checks, maintain reports for withholding
taxes
. Use of computer software to prepare payroll, reports and graphs
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