Michelle Ford-Lamar

** ******* *****

Little Rock, AR 72205

Phone: 501-***-****

Message: 501-***-****

Objectives: To seek employment with a company, in hopes of growth potential

and stability as well as being an asset to the company while serving the

customer's needs.

Qualifications: My abilities to lead and organize along with my strong

computer and customer service skills have allowed my development of good

working relationship with customers and my fellow employees are my best

assets. I have knowledge and on-the-job experience with Telecommunications,

Microsoft Software, and Training, Shipping & Receiving, MSDOS, Data Pro,

HRMS, 10 Key, Complex Roaming & Billing Tables, Virtuoso I & II, Sid

Agreement Tables & Files, Coordinating with the Clearing House, Computer

Operations, Data Entry, AS/400, Mainframe, Ciber, Solve, Zeeke, Writing

Rate Plans, Monitoring, Testing & Executing Rate Plans, Updating Bill

message in Mainframe, Rerate Toll, Analyzing Toll & Roaming Issues

concerning customer bills, Job Scheduling, Support for Operations,

Bookkeeping, X-rays, Ultrasounds, Muscle Stem, Traction, Insurance Billing

& Verification, HIPPA Compliance, File Liens, Collections & Enforce Fair

Debt & Credit Act, Call Center, and Multitask Oriented.

Education:

1984. Central High School

Little Rock, AR

H.S. Diploma

Work History:

Pinnacle Point Hospital

Little Rock, AR

Business Office / Data Entry

Dates: June 2009 to Sept 2009

Responsibilities included: Customer service, HMS, As400, Ulti-PRO, Census,

checking new patients in, billing Neo Meds, Running Medicaid approvals, In

Takes and Charge tickets, Data Entry for 8 different schools. Collection,

run various reports, auditing, balancing Month End and Neo Meds.

Multitasking, Meeting timely deadlines, any other general office duties

apply.

Cardinal Health

Sherwood, AR

Customer Service Rep II

Dates: October 2006 to June 2009

Responsibilities included: Extremely high volume of customer service in a

call center environment, medical terminology, taking and placing orders.

Faxes/emails & invoices. In/outs, drop ships, J4i3, AS/400,

V.02(incompletion Log, ZVAP - CR DR Approval Process Management, returns,

inventory, meeting timely deadlines, Verbal and written communication, Zcur

Reports, Backorder Reports. Training new employees. Inventory.

Serves as a liaison between customer and sales rep.

Pathfinder

Jacksonville, AR

Waiver Coordinator

Date: December 2007 - present

Responsibilities included: Patient Care Tech, monitoring vital signs,

teaching patient to literacy, hygiene, and patient independent living and

safety. Provide transportation for patient doctor appointments & personal

care need. Monitoring and reporting any changes in patient behavior or

eating habits, mood swings or loss of memory or delusion.

Injury Care Chiropractic

Little Rock, AR

Asst. Office Manager

Date: December 2003- October 2006

Responsibilities included: Extremely high volume of customer service,

scheduling appointments, new patient charts, final packages, attorney

updates, collection on past due accounts, file liens, post payment,

insurance billing, assist office manager with leadership abilities, by

training new employees, supervising 8 employees to make sure office remain

in HIPPA compliance, insurance verification, balancing books at closing,

assist Dr. Christopher Culpepper & Dr. Rick Looper with therapy, which

includes X-rays, muscle stems, traction, ultrasounds on cervix, thoracic

and lumbar areas.

Nuvell Finanical

Little Rock, AR

Account Representative III/Collector

Dates: April 2000-July 2003

Responsibilities included: Answering phones and filing, AS/400, Mainframe,

high volume of customer service in a call center environment, Internal &

External, Run various reports, collect on 30 to 60 day past due accounts,

repossessions, file garnishments, lien on customer accounts, enforce Fair

Debt & Credit Act, meeting timely deadlines, scheduling payments to get

customer accounts caught up.

Alltel Corporate

Little Rock, AR

Business Analyst

Date: September 1998-July 2000

Responsibilities included: Customer service, analyzing & maintaining

complex billing tables, write & test rate plans, rerate toll issues,

quality control, bill message, serves as a liaison between the client and

the programmer problems regarding revenue, software issues, and customer

bills, performs support activities to assist with conversions, monitoring

both Virtuoso I & II reports, assist with meter billing pre-pay customers,

train new employees, coordinate and escalates software problems with Cyber,

call records and new enhancements done to the system., 10 key, Windows 3.0,

Word 6.0m, Access,

responsible for computer-related hardware and other operations area

equipment such as Solve, run full system backups, IPL, updating media

documentation, purchasing, disk duplications, credit on restocks,

maintaining the maintenance of the equipment and their contracts, meeting

timely deadlines.

Alltel Information Services

Little Rock, AR

Roamer Coordinator

Date: April 1995-September 1998

Responsibilities included : Monitoring & updating SID agreement file in

Virtuoso I & II, customer service, coordinating and escalating out of

sequence batches to the Clearing House or the proper authority, opening

Help Desk tickets, assist with conversions, perform support activities, and

billing vendors regarding roamer processing and related issues, assist in

reporting and implementing industry changes and regulatory changes having

an impact on roamer processing, serves as a liaison between the client and

the programmer problems regarding revenue or software issues.

Systematics

Little Rock, AR

General Office Clerk

Date: July 1993-April 1995

Responsibilities included: Filing, 10 key, updating claims for the Mortgage

Loan department, scheduling appointments, extreme customer service, data

entry, microfilming, inventory, Windows 3.0, Excel 5.0, Access, MS-DOS,

Data Pro, generating reports for various departments, meeting timely

deadlines.

References: Available Upon Request

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