Customer Service Representative
Resume:
Laura J Yeager
Dubuque, IA **001
abjapz@r.postjobfree.com
Objective: To use my education and past work history while gaining new
experiences.
EDUCATION
ITIL v3 Certified
Kaplan University
MBA Program
GPA 3.88
May 2009
Kaplan University
Bachelor of Science in Paralegal Studies
Feb 2005 - August 2007, GPA: 3.63/4.00
QUALIFICATIONS
Ability to prioritize work and meet deadlines
Skilled in multi-tasking, handling several projects at once accurately and
in a timely manner
Skilled in working with details to find and correct errors
Highly skilled in researching using different methods
Knowledge of and ability to use Microsoft Word, Excel software, Power Point
Presentations to create charts, graphs, spreadsheets, databases, reports
and presentations
Ability to maintain confidentiality
Ethical
Strong organizational and time management skills
Strong written and verbal communication skills
Excellent Customer Service Skills
WORK EXPERIENCE
3/10 - Present IBM
Problem and Change Coordinator
Log into various customer accounts, checking problem and change tickets
for compliancy, making sure the global process is being followed
manage change and problem tickets, following the global process
Facilitate daily problem and change meetings; both internal and external
Pull and modify reports
create documentation for educational use
Provide knowledge transfer training as required
Educate others on the change process
06/00-11/04 Credit Union of Texas
Cover front desk, greet and direct customers
Teller
Vault Teller
Member Service Representative
Assist with account transactions as members request them
Balance Cash Drawer
Post to Daily General Ledger accounts according to Bank policy
Balance Daily Cash for Branch
Audit Cash on a daily basis
Prepare daily and monthly financial reports
Answer phones
Prepare correspondence to our members
Open accounts, take in loan apps
File, organize
Do whatever else needed or requested
ORGANIZATIONS
06-Present National Honor Society
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate