Customer Service Medical Assistant

Isabel Hendler

**** ***** ******** ****, **** #1113 Chicago, IL 60660

773-***-**** abjapq@r.postjobfree.com

Competencies

Medical procedures: Demonstrates exceptional phlebotomy technique.

Performs intra-muscular, Sub- Q and allergy injections, EKGs, visual exams,

vital signs, and audiogram; Complete Instant lab procedures including INR,

urinalysis, HCG and glucose tests; Assist physician during patient minor

procedures and examinations as well as entering accurate, detailed

documentation in chart; Performed ROTC exams and Cast CPXs (Actresses and

Actors); Dispense and log out prescription samples per physician orders,

CPR certified,infection safety compliant

Managed Care Procedures: Complete electronic billing to Medicare Part B,

Public Aid and Blue Cross/Blue Shield of Illinois; Generate private

insurance HCFA forms; follow multiple HMO's referral guidelines,

successfully obtain authorizations and RQI numbers from private insurance

companies

Customer Service: Provide on-phone and in-office customer service;

Register patients; complete referral form process; Schedule patient

appointments; Establish and maintain patient rapport, perfect attendance

in job history to always be there for the customers

Coding and Charting/Documentation: Complete ICD-9 and CPT-IV coding; Enter

chart documentation; Implement data entry charges; Report abnormal test

results; Maintain quality control logs and safety check list reports. Daily

usage and understanding of medical terminology, medical information

confidentiality practiced

Billing: Complete patient collection; Post payments; Generate patient

statements; Complete charge entry and registration information

Office Management: Follow medical records release protocol, Properly

dispose of expired medical testing supplies; Order office and lab supplies;

Correctly file medical records; Restock and clean exam rooms daily Can

proficiently multi-task front and back office duties, Appropriately carries

out all doctor's orders, trained and supervised Medical Assistant

externship students

Professional Experience

Medical Assistant, 1998 - 03-2010: Lakefront Medical Group - Dr. Janusz

Dudek and Dr. M. Dudek (Internal Med)

Medical Assistant/Office Manager, 1982 - 1998: Gerald M. Berkowitz, MD

(Internal Medicine)

Sales Associate, 1981-1982: Sears Roebuck & Co

Admissions Clerk, 1980-1981: Illinois Masonic Medical Center

Reprint Processor, 1978-1980: LaSalle Photo Co.

Education

The Bryman School Chicago, IL, Medical Assistant, June 1982; Ranked top

5 % of class

Illinois Masonic Medical School of Nursing Chicago, IL 1980. Completed

one year

University of Illinois (Chicago Circle Campus), 1978-1980, Earned 80 credit

hours

Immaculata High School, 1974-1978,High School diploma, Ranked top 20% of

class, second honors,perfect attendance

References available upon request

Contact this candidate