Andrew Hudson

**** ***. *** ****, ******* AR. ***46

Home/Cell: 501-***-****

Email: abjap2@r.postjobfree.com

Professional Objective:

To utilize my educational and professional experience in a team oriented,

customer focused position with growth opportunity.

Professional Experience:

GMAC/Nuvell Financial Services - Telecommunications Technician II

May 1, 2006 - January 31,2010

< Responsibilities Include: Monitoring and peak performance

maintenance of PBX (Avaya Definity G3), CTI, Avaya PDS, CMS, Octel

and Microcall. Updating and maintenance of firmware circuit packs

of the PBX, configured and maintained CSU's/DSU's, tenant

partitioning routing tables and AAR/ARS tables. Design, implement,

and analyze trends and performance reports for call center

management to improve efficiencies and target areas for employee

development. End-user support for telecommunications applications

including CMS Supervisor, Avaya Console, CTI, Avaya PDS, Nice

Analyzer, and Microcall. Maintain all current users associated

extensions and logins in all telecommunications systems and

manipulate information in an AS400 environment. Install,

troubleshoot, repair, and maintain telecommunications systems,

equipment, circuits, and associated cabling. Coordination with

customers and facilities departments to manage telecom vendor for

$20k per month savings initiative. Implemented equipment buyback

procedures for $10k savings realization and inventory control.

Ongoing vendor/project management including MAC, system upgrades,

and day to day troubleshooting.

Superior Industries - CNC Maintenance Technician

January 20, 2005 - October 3, 2005

Parwin Company - Delivery Driver/Warehouse

September 12, 2003 - June 11, 2004

Optus Telemation - Telecommunication Technician

October 29, 2001- August 28, 2003

< Responsibilities Included: installation and maintenance of PBX and

Key telecommunication systems manufactured by NEC, Lucent, Merlin,

Meridian, and Nortel. Installation of cabling (Telco and/or Data

(Cat.5/5E/6)), and phone systems with and without voice mail/Auto-

Attendant systems. Maintained high level of customer focus.

SAU Computer Services - Telecommunications Technician

October 3, 1994 - June 1, 2000

< Responsibilities Included: MAC and troubleshooting on AT&T System

85, NEC2400ICS, Repartee voicemail system. Installation,

maintenance and repair of all telecom and network wiring. Microcall

reporting. Troubleshooting for EUC, IT network servers, and

software configuration/installation. Implemented and maintained

video conferencing capabilities. Vendor management for circuit

installation and maintenance.

Education: Associate of Applied Science, June 1994

Southern Arkansas University Technical College, Camden,

Arkansas

Major: Computer Electronic Technology

Maintained 3.0 GPA

Proficiencies: Electronic schematic diagrams, diagnostic

troubleshooting, effective oral and

written communication, Telecommunications Wiring Code,

termination of

multimode fiber optics, Cisco Networking, HP printer repair and

maintenance,

Netware 4.1, NEAX 2400 IMS, Avaya Definity G3R, utilization of

oscilloscopes, multi-meters, signal generators, micro-computers,

frequency

counters, and radio-frequency generators.

References available upon request.

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