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Customer Service Manager

Location:
Stockton, CA, 95204
Posted:
October 17, 2010

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Resume:

Anastasia Hett

*** *. ***** **. . ********, CA **204

209-***-**** . abjaov@r.postjobfree.com

OBJECTIVE

To obtain an Administrative/Management Office Support position that will

utilize my customer service, organizational, and technical skills.

QUALIFICATIONS

. Associates Degree in Medical Office Administration

. Provide high quality customer service by meeting customer needs in an

efficient and timely manner

. Ability to work with little to no supervision in a team environment

. Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

. Type 44 WPM

EDUCATION

Master of Business Administration 11/2010

American InterContinental University Hoffman

Estates, IL

. Concentration: Management

. Expected Graduation: 08/2012

. Current GPA:

Bachelor of Business Administration 9/2010

American InterContinental University Hoffman

Estates, IL

. Concentration: Healthcare Management

. Expected Graduation: 09/2010

. Current GPA: 3.9

Associate of Arts in Business Administration 8/2009

American InterContinental University Hoffman

Estates, IL

. GPA: 3.65

Associate of Applied Science in Medical Office Administration 7/2005

Heald College Stockton, CA

. GPA 4.00

VOLUNTEER Experience

Office Manager 8/2007-Present

Knowles Auto Parts Stockton, CA

. File and submit all client documents, answer and field phones calls,

and assist clients with purchase/ product inquiries

. Manage back office functions; making copies of needed documents, faxing

and mailing information, and preparing/ completing banking information

EMPLOYMENT HISTORY

Writer for Inventory on Auto Parts 3/2006-

7/2008

Dobbs Inventory Suisun City, CA

. Served as a writer and caller for inventory on auto parts.

. Counted parts to ensure accurate inventory count.

. Checked and verified accuracy for auto parts daily sales gross.

Litigation Support Technician 4/2006-8/2007

The Law Office of Donald W. West Stockton, CA

. Researched and gathered information (facts, places, times, names,

dates, clients papers) and put it into binders for use in trial.

. Scanned in client and court documents and made copies for record

management purposes.

. Took phone calls/ logged messages and answered questions from clients

in regards to their pending case.



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