Customer Service Manager
Resume:
Joseph Marseu Viliame
Sacramento
CA 95828
Phone #:916-***-**** / 916-***-****
Email: abjao0@r.postjobfree.com
Objective
With the experience of more than 10 years in the field of banking, I am looking for a job of the
bank officer with a view to utilize my experience in this field and handle the everyday affairs of
the bank.
Skills
• Over 10 years of professional Banking experience.
• Posses excellent interpersonal and organizational skills.
• Proactive approach has resulted in providing excellent customer services.
• Ability to keep confidentiality about the customers & to work independently under
minimum supervision.
• Excellent communication skills, trustworthy, committed and reliable.
• Proficient in Excel, Microsoft Word, Outlook, Bancs software.
Achievements
• Part of the Team that implemented the Cheque Clearance Systems (CCS) that saved the
bank from unnecessary payments processed by another bank on our behalf. With this new
in-house processing, we saved around F$20k quarterly which resulted in an increase in
revenue.
• Part of the Team that redesigned the Inter Banks Special Answer Payment System this year,
2010 which benefitted our customers in accessing their funds within an hour when
compared to 3 hours prior to the new change.
• Able to meet turnaround time (TAT) to other banks on a daily basis, thus reduces risks and
losses to the bank and also minimizes customer complaints.
• Part of the Account Services team that provides the best customer services within the
Operation Department that always rated number one from branches and customers surveys.
Details of Banking Experience
Bank of South Pacific (BSP)/ Colonial National Bank (CNB), 2003 - present
Operations Centre, Suva, Fiji Is
Investment Accounts Officer/Accounts Services Officer – Operation Support Unit
• Responsible for processing of Term Deposit Maturity, Rollovers, Renewals & Prepayments
request upon receipt from branches. This enables customers to receive their requests
processed on time.
• In charge of processing of Special Answers, Dishonors & Periodical Payments to ensure that
these payments are processed within the arranged turnaround time (TAT). This function was
delegated from management to me as I am the most experienced staff in the section as there
are high risks involved in this process.
• Ensure that Payment transfers from Middle East to Fiji via fax or email are processed on a
timely manner to the respective beneficiary accounts and this generates revenue to the bank
via bank fees.
• Processed online all Data Input vouchers from head office daily.
• Ensure that Corporate Payments are processed and forwarded to other banks via RTGS
payment system on a timely manner and payments from other banks are being processed
and General Ledger entries reversed by the end of the day to avoid imbalances.
Relieving Supervisor Data Processing – Operation Support Unit 06/11/2006 – 01/12/2006
• Proactively managed 8 – member team with accountability and taking ownership of all
customers’ requests.
• Supervise daily processing of close to 10,000 payrolls received from all Government
departments & Companies on the pay day.
• Supervise and ensure that all payment functions that are needed to be processed and
forwarded to other banks within the turnaround time are processed efficiently.
• Supervise and ensure that all incoming payments from other banks and head office
departments that need to be credited in their respective accounts are processed on time.
• Supervise and ensure that all Government, Corporate queries and Individual queries
received from branches are attended and resolved in a timely manner.
• Spearhead audit review preparedness initiatives vital to ensure operations compliancy.
• Conduct weekly staff meetings & staff trainings to enhance customer services and to keep
an updates of bank functions.
Colonial National Bank (CNB) 2002 -2003
Operations Centre, Suva, Fiji Is
Accounts Examiner – Operation Support Unit
• Peruse all reports forwarded by branches against insufficient accounts report (ISF) generated
by IT and collate data for overdrawn purposes (30days/60days/90days) are processed within
the time frame. This reduces the overdrawn figures and increases revenue.
• Ensure that all overdrawn forms are received from branches to avoid delays, thus constant
follow-ups are to be made to the branches in order to recover the funds.
Customer Service Representative – Teller and New Account 1998 - 2002
• Provided comprehensive customer support through performance of a variety of teller
activities including handling of cash and cheque deposits.
• Ensure & responsible for providing teller transaction efficiently and quality services to
customers.
• Responsible for Processing of Drafts, Telegraphic Transfers (TT’s) & Travellers Cheques
(TC’s) and Foreign Notes which generates income through exchange rates.
• Supplied other tellers with currency as needed to avoid delays and shortages.
• Provide assistance to customers in opening of New Accounts-(Deposit Accounts &
Investment Accounts), resulting in customers investing with the bank.
• Present a professional, client-focused image in representing bank to customers and branch
personnel, generating a positive market image and supporting business growth.
• Builds a stronger relationship between bankers and customers.
Education
* Customer Services Course
* Junior Bills & Forex Course
* Banks Upgrade – Operation Centre Workshop
* Cohen Brown – Breakthrough Service Performance Workshop, (Customer Services)
Joseph Marseu Viliame
7730 Robinette Road
Sacramento
CA 95828
Phone #:916-***-**** / 916-***-****
Email: abjao0@r.postjobfree.com
References/Referees:
1) Ms Elise Natokalau
Manager Operations Support
BSP/Colonial Bank
Suva, Fiji Islands
Mobile #: +679-***-****
Office #: +679-***-****
Email : abjao0@r.postjobfree.com
2) Mr Aisea Mateo
Supervisor Accounts Services
BSP/Colonial Bank
Suva, Fiji Islands
Office #: +679-***-****
Email : abjao0@r.postjobfree.com
3) Ms Nowen Low
Manager Documentation and Process Simplicity
BSP/Colonial Bank
Suva, Fiji Islands
Office #: +679-***-****
Email : abjao0@r.postjobfree.com
Contact this candidate