Customer Service Manager
Resume:
Employment History
Feb. **** - Current
Corporate Design
Evansville, IN 47710
Supervisor: Jeff Dexter
Current position held: lead installer.
Other positions held: scheduler/logistics coordinator, project
coordinator/manager, onsite field supervisor, installer.
Achievements: consistently plan and execute installation projects to
come in under budget and under schedule, effectively and efficiently.
Jan. 2003 - May 2006
Bank of Evansville
530 N. St. Joseph Ave.
Evansville, IN 47712
Supervisor: Linda Newman
Last position held: branch manager.
Other positions held: courier service supervisor/coordinator,
operations assistant, courier route driver.
Other positions performed: teller, proof operator, and new accounts
representative.
Achievements: reduced courier service time frames from 20 -30 minute
window down to 5 - 10 minute window and developed and maintained four
weekly courier routes.
Apr. 1996 - Aug. 2002
CTS - County-Tele Service
154 W. Broadway
Sparta, IL 62286
Contact: Dave Heuman
Last position held: telecommunications sales representative.
Other positions held: sales engineer/estimator, Move/Add/Change
coordinator, dispatch/service supervisor, dispatch/service
Other work performed: planned wiring jobs and layouts, and install
technician/wiremen.
Achievements: reduced order workload down from 200 plus pending jobs
to a manageable 40 - 50 pending jobs, reduced turnaround time on MAC
work from 2 - 3 weeks to 3 - 5 days, assisted in the development of an
automated project calculator for project labor estimation, learned
technical aspects and troubleshooting procedures for all serviced
systems for coordination of both on site and over the phone service
assistance.
Work Related Experience and Proficiencies
Installations/Project Management
. Drafting and design
. Print reading
. Cost estimating and budget planning
. Office furniture assembly and installation
. Telecommunication system and services installation and trouble
shooting
. Low voltage cabling and installation
. CCTV applications
. Bid specification development and interpretation
Work Related Experience and Proficiencies (cont.)
Schedule Coordination
. Scheduling of up to fifteen service/installation technicians
. Route development, planning, and coordination
. Order processing and entry
Personnel Management
. Staff supervision and management
. Performance evaluation and compensation
. Team meetings
. Hiring/retention decisions
Other Experience and Proficiencies
. Inventory control and warehouse control
. LTL shipping and receiving
. Forklift operation
. Presentation development and delivery
. Computer applications and software
. Business plan development
. Pastoral ministries and church leadership
Education
Ivy Tech Community College, Evansville, Indiana.
1992 - 1994, mechanical CAD drafting degree program.
2007 - 2008, business administration degree program.
Monroe City High School, Monroe City, Missouri.
Drafting and college prep degree program.
Military
U.S. Army, 24th INF DIV
Mechanized infantry, 11M, 3rd Battalion 7th Infantry "Cottonbalers",
Ft. Stewart, Georgia, PFC, 1988 - 1990; 1991 (Desert Storm recall).
Served as rifleman/anti-armor/dismount team member and Bradley
driver.
Training
ARSC & DOT Certification. Annually. ARSC is a job site safety course
and DOT is physical for driving commercially licensed vehicles (12'
to 24' box trucks).
CBAI Branch Manager's Training Course, 2005. Training in the day-to-
day management and administration of a local banking branch,
primarily focused on team building, motivation, and ongoing
training.
Dale Carnegie Leadership for Managers Training Course, 2002. Training
in the development of efficient management techniques and personal
management skills.
Knock Your Socks Off Customer Service, 1998. Training in providing
overwhelming and highly professional customer service.
References
Available upon request.
Contact this candidate