Customer Service Manager
Resume:
Connie L. Daly
**** ***** ***. ****** ****, Kansas 66104
email: abjam4@r.postjobfree.com home: 419-***-**** cell: 419-***-****
I am highly motivated individual seeking for a position in a team oriented where all skills may be
utilized towards the success and growth of the company.
Objective
To obtain a position that would be both personally and professionally rewarding where I can best
utilize my experience and education in a challenging and team oriented environment.
Summary of Qualifications
Have extensive experience "hands on" in handling out to process parts and warehousing and
inventory control. I have demonstrated expertise in all aspects of manufacturing, from bill of
materials, routings to production control. Played a key role in the production and processing of all
parts at Advance Engineering. Proficient with a wide range of computer software programs
including MFG PRO/QAD/MRP, Microsoft Excel and Microsoft Word. In the MFG/PRO QAD
Work Experience
K&S Services Southgate MI, 48195
June 2010 - Present Account Manager
Onsite Account manager
• Enter all information in STAMP, RWP(Repair Warranty Program)
• Used NPIC (Chrysler's System)
• Customer Service
• Shipped parts out to be quoted for repair.
• Get Plant approval for parts to be shipped and repaired.
• Create shippers, and receive parts in.
• Create Kanban cards.
• Save the customer 40-60%
K&S Services (Snelling Staffing) Taylor, Mi 48180
January 2010 - April 2010 Account Manager
• Onsite Account manager
• Enter all information in STAMP, RWP(Repair Warranty Program)
• Used NPIC (Chrysler's System)
• Customer Service
• Shipped parts out to be quoted for repair.
• Get Plant approval for parts to be shipped and repaired.
• Create shippers, and receive parts in.
• Create Kanban cards.
• Save the customer 40-60%
Comprehensive Logistics (Qualified Staffing) Perrysburg, Ohio
April 2008 - Sept.2008 Material Tech.
• Shipping And Receiving
• Housed GM parts, when supplier was going out of business. Shipped out to customer on
demands.
• Took orders from the customer as well from QAD. Track inventory from our warehouse
to the customer using MGO.
• Customer Service
Advanced Engineering, Northwood, Ohio
Oct. 1995 to Oct. 2007 OTP Coordinator/ Inventory
• Put out work orders with the Purchasing Manager for material and would track it.
• Production Scheduler- scheduled all Out to process parts to be plated and coated.
Followed up with purchasing, press, weld and assembly plant. Coordinated production
requirements with production supervisors. Using QAD and customer demands.
• Ran MRP system for scheduling production for all areas of plant.
• Inventory Control, identified discrepancies as well as the adjustments in the system. Set
up BOM, and product structure. Managed all inventory with new product launches for 30
new parts.
• Created work, and purchase orders for the out to process parts.
• Requesting Quotes from suppler to reduce cost
• Outsource parts to be run.
• Sent parts out to be PPAP.
• Shipping And Receiving
• Trained fellow associates on QAD System.
Oct. 1997-1999 Weld Tech. Maintenance
• In charged of 12-15 machines
• Scheduled associates what to run on a daily order.
• Production Scheduler - scheduled all parts to be ran for the weld cell using customer
demands.
• Operated spot welder, projection welder, mig welder, and press machines
• Dress Tipping, Manual lathes
• Programmed and set up machines, as well the maintenance on them.
• Scanning, Calipers
• Created SOP's
Oct.1995-1997 Machine Operator(welder)
• Operated spot welder, projection welder, and mig welder
• Ran parts to the order
• Performed weld assembly
Rieter Automotive, Oregon, Ohio
May 1995 - August 1995 Machine Operator
• Operated trim press
• Operated molding press
Seton Leather Acquisition, Toledo, Ohio
August 1992 - January 1995 Leather Handling Specialist / Driver
• Issued out jobs
• Inspection for Quality
• Drove truck (class B)
Professional Experience
Plant coordinator for a Tier 1 supplier for automotive stampings, and assembly plant.
Handle out to process parts and coordinating accounts for 10 vendors.
Enter all the production, and downtime in house for press, and weld. Into QAD system.
Filling daily orders to quality specifications. Assist in shipping all parts to suppliers.
Set ups and assisted with the press production. Manager in Training, Operating injection molding,
Education
GED Toledo, OH
Med1Care Certificate in Nurse Aid Training and Competency Program 8/03/2009-8/14/2009
Terra Community College QS-9000 Internal Auditing 4/20/2001
Reference
Greg Cannon
abjam4@r.postjobfree.com
Douglas Autotech Corp.
Director - Supply Chain Mgmt.
Karen Krzyminski
abjam4@r.postjobfree.com
Terumoheart
Buyer
Cathy Kunak
abjam4@r.postjobfree.com
K+S Services, Inc
Regional Manager
Dawn Phillips
abjam4@r.postjobfree.com
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