Manager Human Resources

Laura Stine_______________________________________________________(919)538-

4637

**** ****** ***, *******, ** 27604

E-mail: abjald@r.postjobfree.com

Objective: My objective is to advance my career in the Human Resources

field, focusing on interviewing, screening and selection, and recruiting.

Education:

James Madison University Graduated 12/2004

Harrisonburg, VA

Bachelor of Business Administration

Major: Hospitality and Tourism with a concentration in Entertainment.

In charge of organizing, designing and hosting event with 200 guests for

senior team project.

Minor: Human Resources Development

Involved in projects analyzing a business's strategy and developing plans

(new goals) to solve issues concerning the business.

Germanna Community College (08/1998 - 08/2000) Locust

Grove, VA

Pursued and received associates degree in General Studies.

Discovered interest in business management.

Experience:

Alliance Hospitality Management

Corporate Human Resources Coordinator (10/2009 - current)

Determines employment eligibility for fifty properties by compiling

information from credit checks, criminal background checks, Department of

Motor Vehicles record searches and drug testing results.

Responsible for handling Risk Management aspects for all hotels including

liability claims and worker's compensation claims by collecting and

organizing all required information from the property level in order to

present to the insurance company for final review.

Responsible for company-wide compliance with state and Federal employment

regulations including, I-9 employment verification forms, OSHA requirements

and Family Medical Leave Act information.

Conducts training for new General Managers regarding company procedures and

guidelines by providing new hire packets, leading conference calls, and

hands on training.

Responsible for gathering and organizing information for unemployment

claims, and interact directly with third party contractor responsible for

disputing unemployment claims with the appropriate state unemployment

commissions.

Acts as an intermediate when dealing with hourly associate complaints

against salaried managers.

Assistant General Manager (02/2008 - 10/2009)

Raleigh/Durham, NC

Responsible for hiring and training documentation for all new hires and

retraining documentation for current employees, contributing to an

Outstanding rating for Hilton Quality Assurance Inspection in May 2009.

Manages personnel files and audits daily operations of Food and Beverage,

Front Desk and Housekeeping.

Maintains accurate records for Accounts Receivable and Accounts Payable.

Enforces policies and procedures in accordance with Alliance Hospitality by

training, mentoring, and coaching and counseling.

Ensures guest satisfaction through management of guest service relations

and guest response processes, including Hilton Guest Assistance.

Responsible for all Executive Housekeeping duties while position was

vacant, including scheduling, inventory control and room inspections.

Front Office Manager (01/2007 - 02/2008)

Raleigh, NC

Responsible for staffing, training and scheduling of the front office

staff.

Investigate and resolve guest complaints to ensure complete guest

satisfaction at property level.

Organizes and conducts monthly front office meetings to communicate new

policies and procedures, and to ensure current training compliance.

Responsible for inventory control for front office supplies and hotel Suite

Shop in accordance with Hilton standards.

Omni Richmond Hotel Richmond, VA

Front Desk Manager (02/2005 - 01/2007)

Omni Hotel chain ranked "highest in guest satisfaction among upscale hotel

chains" for two consecutive years by JD Power.

Maintained day to day duties during the period of renovation.

MOD of 361-room hotel, including restaurant, for evening shift.

Shared responsibility for making schedule for Front Office.

Shared responsibility for purchasing and inventory control.

Experience working as manager for night audit.

Participated in management self directed development control (SDDP)

training program.

Experience in money handling, responsible for cashier bank.

Barboursville Vineyards

Barboursville, VA

Winery ABC manager/Senior Internship (05/2002 - 09/2002)

Gained new knowledge and appreciation for wines.

In charge of supplying and organizing all wines to guests at vineyard's

annual event (Shakespeare play).

Tour guide to weekend tours of the back of the house at the winery.

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