Customer Service Representative
Resume:
Makeba Ricks-Howard
*** * ********** **, ******* News, VA, 23608
abjakv@r.postjobfree.com
OBJECTIVE
To obtain a successful position toward personal and professional
growth as a Hospital Registration Clerk.
SKILLS PROFILE
Quick to learn, flexible, responsible and good customer-relations
background
Knowledge of multi-line phone system
Good filing and organizational skills
Reliable, multi-tasker, hard working, honest, timely
Ability to take accurate phone messages and deliver messages
promptly
Experienced computer user with skills in Microsoft
EMPLOYMENT HISTORY
Customer Service/Server 2007-current
Newport News, VA
Stock service area with supplies such as coffee, food, and
tableware
Greet and escort customers to their tables; explain how various
menu items
Check with customers to ensure they are enjoying their meals
Prepare checks that itemize and total meal cost and sales tax
Remove dishes from tables and take them to kitchen for cleaning
Customers Service Representative 2001-2002
Newport News, VA
Responsible for contacting UPS business accounts
Educated customers on how to maximize UPS services specially fit
customers needs
Required to meet call volume requirements
Utilized interpersonal skills by providing outstanding customer
service
Customers Service Representative/Toll Billing 1999-2001
Agent
Newport News, VA
Subsidiary company contracted to handle Verizion customers
accounts
Accessed Verizion customers accounts analyzed charges on
customers accounts
Resolved billing disputes between customers and long distance
companies.
Warm transferred customers to the appropriate departments
EDUCATION
Diploma 1994
Denbigh High School
Newport News, VA
Thomas Nelson Community College Hampton, VA
2000-2004, 2006
Everest Online College Phoenix, Arizona
2008
References are available on request.
Contact this candidate