Customer Service Manager

TIFFANY L. COCHRAN

**** ******* ***** - ******, ** 75035

972-***-**** - abjako@r.postjobfree.com

OBJECTIVE

To use my skills as a creative professional and education in communications

to help a company to succeed in effectively communicating their desired

message to their target market and / or customers.

PROFESSIONAL EXPERIENCE

Owner / Photographer

August 2002 - present

Modern Portraiture by tiffany l. cochran Frisco, TX

Responsible for all aspects of business operation, including customer care,

advertising, marketing, web design and maintenance, and graphic design

Operation of professional digital and film camera equipment and studio

lighting

Specialization in professional portraiture with an emphasis on high school

seniors, families, and executives

Working with digital file formats including RAW processing using Nikon

Capture, Adobe Camera RAW, and Adobe Lightroom

Experience with photojournalistic, lifestyle, sports, and fine art

photography

Using graphic design layout and create marketing materials for executive

clients

Copywriting in marketing materials for executive clients

Developing and facilitation marketing and subsequent advertising campaigns

Maintaining financial records in hard copy and Microsoft Money

Providing professional image consultation to help clients reach marketing

goals

Yearbook Coordinator

August 2002 - August 2005

Legacy Christian Academy Frisco, TX

Full design of the annual yearbook publication from concept to completion

with the charge of effectively communicating the desired message about the

school

Full design of layouts and content

Independent coverage of school-related events including, but not limited to

high school sports, charity events, and academics to obtain copy and

photography

Interviewing, hiring, and firing of the yearbook publisher and maintaining

a relationship with the publisher

Facilitating contract negotiations for each publication

Organizing distribution of yearbook to the students

Communication with the Head of School to provide status reports

Formulating and implementing a five year plan for yearbook program growth

Development and solicitation of parent volunteers and advertisers

Continued

Tiffany L. Cochran abjako@r.postjobfree.com

Page Two

Application Engineer

March 2000 - January 2001

G.E. Sports Lighting North Richland Hills, TX

Designing of outdoor sports lighting systems using AutoCad

Supervision of on-site installation and evaluation of sports lighting

systems

Communication with clients to ensure time, design, and budget constraints

were met

Presentation of G.E. Sports Lighting engineering process to large client

groups to explain the engineering, implementation, and customer service

involved in sports lighting and design

Communication with parts vendors for sports lighting systems

Supervisory duties in absence of management

CAD Illustrator

September 1999 - March 2000

Williamson-Dickie Manufacturing Company Ft. Worth, TX

Conversion of clothing specs from text to illustration using AutoCad

Illustration clothing assembly procedures for assembly line purposes

Establishment of system standardization and cataloging methods for library

of Industrial Engineering Department illustrations

Advertising Account Manager

September 1997 - September 1999

IT Network / Source Media Irving, TX

Advertising and Public Relations Services

Writing and maintaining up to date client ads for streaming audio content

placed in phone book products

Collaborating with clients to write an effective ad and devise an effective

ad campaign to communicate the desired message to their target audience

Special projects coordinator including but not limited to:

Creation and implementation of the Advertiser Yearly Schedule of Events

(AYSE) to effectively reduce the number of calls Advertising Accounts

Managers needed to make to customers on a monthly basis, while increasing

the regularity of ad updates and level of client satisfaction

Advertising Account Manager performance program to motivate and encourage

more efficient customer account performance and quality

EDUCATION

June 2003 - August 2006

Dallas Baptist University Dallas, TX

Bachelor's Degree of Arts and Sciences in Communication

Continued

Tiffany L. Cochran abjako@r.postjobfree.com

Page Three

November 2004 - January 2005

Thompson Education Direct Scranton, PA

Completed vocational training in Freelance Writing

January 1998 - June 2000

ITT Technical Institute Arlington, TX

Associate's Degree in Applied Science of Computer-Aided Drafting Technology

Highest Honors Graduate

SKILLS

PC and Mac OS

Adobe CS4 (Photoshop, Illustrator, InDesign, Acrobat)

Microsoft (Word, Excel, Power Point)

Nikon Capture

AutoCad

PROFESSIONAL MEMBERSHIPS / AFFILIATIONS

Professional Photographers of America

Dallas Professional Photographers of America

Texas Professional Photographers of America

National Association of Photoshop Professionals

COMMUNITY MEMBERSHIPS / AFFILIATIONS

Frisco Citizen's Fire Academy Alumni Association

Frisco Citizen's Police Academy Alumni Association

Community Emergency Response Team (C.E.R.T.)

HONORS & AWARDS

Dallas Baptist University

Summa Cum Laude

Alpha Sigma Lambda Honor Society

Communication Honor Society

ITT Technical Institute

Highest Honors Graduate

Contact this candidate