Customer Service Manager
Resume:
MICHAEL J. MARINO
***********@***.***
WORK EXPERIENCE
**/**-**/** ************** Support, Bayview Entertainment
1. Answered phones and greeted visitors
. Used Microsoft Word & Excel to create correspondence and
spreadsheets
. Filing, Faxing & other clerical duties
. Booked all transportation/hotels for Sales team
. Coordinated designing & ordering of company promotional items
and gear
2. Enter orders and returns using QuickBooks Enterprise 7
3. Create and manage database of Fitness titles & product
spreadsheets
. Maintained website by uploading new products and making
updates
. Handled order processing and was in charge of customer
support for e-Store
. Hired and managed crew for video shoots
. Obtained location & supplies needed for shoots
. Hired catering and booked transportation for talent
4. Performed light graphic duties; (i.e. :) banners, etc.
. Scanned and uploaded artwork for clients such as Amazon and
Barnes & Noble
01/04-09/07 Administrative Support, Kultur Films
. Used Microsoft Word & Excel to create correspondence and
spreadsheets
. Answered phones & greeted visitors
. Filing, Faxing & other clerical duties
. Processed orders and provided customer service
. Maintained e-store and website
. Uploaded artwork for clients, such as Amazon, Muze, etc
. Created and managed database of clients and DVD titles
. Entered orders and returns using QuickBooks Enterprise 7
09/03-01/04 Customer Service Agent, Hudson Community Bank
. Assisted customers with their accounts
. Provided customers with information on current bank products
. Kept running log of transfers and security code changes
12/00-03/02 Personnel Manager, Waste Management
. Documented employee's performance hours, discipline reports,
vacation/personal time for payroll and tax purposes
. Maintained all employees' files and processed all new hire
applications
. Confirmed and verified hours and miles for fleet of 75
sanitation trucks
. Used Kronos via PeopleSoft to print out worker's time worked
and other various reports
. Customer Service; troubleshot complaints with garbage pickup
02/00-07/00 Content Manager, Bigstar Entertainment/Value Vision TV
. Managed and supervised all website information to ensure
accuracy
. Assisted in web design in regards to product placement
. Supervised inventory levels for key product pages
. Tracked sales reports to determine when to change product due
to poor performance
. Provided creative input for programming to ensure overall
show/site and financial success
12/93-07/99 Publication Assistant, Star Video/Valley Entertainment
. Procured information and artwork from different studios
. Oversaw Physical layout and mechanical paste-up of weekly
reprint publication
. Supervised Data Entry and editing for weekly video sales
catalogue
. Used Microsoft Word to create correspondence
. Answered phones & greeted visitors
. Filing, Faxing & other clerical duties
SPECIAL SKILLS
QuickBooks Enterprise 7, Microsoft Word, Microsoft Excel, Photoshop, Word
Processing (60wpm)
EDUCATION
Diploma: Bayonne High School: Business
Diploma: Chubb Institute: Personal Computer Applications
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