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Customer Service Manager

Location:
Lewisburg, PA, 17837
Posted:
October 17, 2010

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Resume:

MICHAEL J. MARINO

*** **** **** - *********, **

abjakk@r.postjobfree.com

570-***-****

WORK EXPERIENCE

**/**-**/** ************** Support, Bayview Entertainment

1. Answered phones and greeted visitors

. Used Microsoft Word & Excel to create correspondence and

spreadsheets

. Filing, Faxing & other clerical duties

. Booked all transportation/hotels for Sales team

. Coordinated designing & ordering of company promotional items

and gear

2. Enter orders and returns using QuickBooks Enterprise 7

3. Create and manage database of Fitness titles & product

spreadsheets

. Maintained website by uploading new products and making

updates

. Handled order processing and was in charge of customer

support for e-Store

. Hired and managed crew for video shoots

. Obtained location & supplies needed for shoots

. Hired catering and booked transportation for talent

4. Performed light graphic duties; (i.e. :) banners, etc.

. Scanned and uploaded artwork for clients such as Amazon and

Barnes & Noble

01/04-09/07 Administrative Support, Kultur Films

. Used Microsoft Word & Excel to create correspondence and

spreadsheets

. Answered phones & greeted visitors

. Filing, Faxing & other clerical duties

. Processed orders and provided customer service

. Maintained e-store and website

. Uploaded artwork for clients, such as Amazon, Muze, etc

. Created and managed database of clients and DVD titles

. Entered orders and returns using QuickBooks Enterprise 7

09/03-01/04 Customer Service Agent, Hudson Community Bank

. Assisted customers with their accounts

. Provided customers with information on current bank products

. Kept running log of transfers and security code changes

12/00-03/02 Personnel Manager, Waste Management

. Documented employee's performance hours, discipline reports,

vacation/personal time for payroll and tax purposes

. Maintained all employees' files and processed all new hire

applications

. Confirmed and verified hours and miles for fleet of 75

sanitation trucks

. Used Kronos via PeopleSoft to print out worker's time worked

and other various reports

. Customer Service; troubleshot complaints with garbage pickup

02/00-07/00 Content Manager, Bigstar Entertainment/Value Vision TV

. Managed and supervised all website information to ensure

accuracy

. Assisted in web design in regards to product placement

. Supervised inventory levels for key product pages

. Tracked sales reports to determine when to change product due

to poor performance

. Provided creative input for programming to ensure overall

show/site and financial success

12/93-07/99 Publication Assistant, Star Video/Valley Entertainment

. Procured information and artwork from different studios

. Oversaw Physical layout and mechanical paste-up of weekly

reprint publication

. Supervised Data Entry and editing for weekly video sales

catalogue

. Used Microsoft Word to create correspondence

. Answered phones & greeted visitors

. Filing, Faxing & other clerical duties

SPECIAL SKILLS

QuickBooks Enterprise 7, Microsoft Word, Microsoft Excel, Photoshop, Word

Processing (60wpm)

EDUCATION

Diploma: Bayonne High School: Business

Diploma: Chubb Institute: Personal Computer Applications



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