Customer Service Manager
Resume:
Robert Cottrell
Troy, Ohio 45373
Mobile 937-***-****
********@*******.***
To obtain a position where I will be able to utilize my skills and be an
asset to an organization and the community.
3 Qualifications
. Knowledge using Microsoft Outlook, Microsoft Word, Microsoft Excel,
Internet Explorer, Microsoft PowerPoint, Etc.
. Ability to type 40 - 60 words per minute.
. Ability to read Spanish (Beginner Level).
. Customer Service skills of 5 years.
. Supervisor skills and abilities
. Good Communication Skills
4 Education
Bowling Green State University: August 2003 - December 2004, enrollment
only no degree received. Majored in
Criminal Justice.
Sinclair Community College: January 2005 - March 18, 2007, Final GPA of
3.42,
Major: Criminal
Justice / Honors: Deans List
Associate of Applied
Science: Criminal Justice
5 Edison State Community College : July 2007 - December 11, 2007,
Peace Officer Academy, OPOTA Certified
6 Employment History
Armed Security
PROFESSIONAL SECURITY AND INVESTIGATIONS, Huber Heights, Ohio
August 2010 - Present
. Provide Security services at bars and night clubs
. Search and check individuals
. Write reports
Police Officer
DEGRAFF POLICE DEPARTMENT, DeGraff, Ohio
July 21, 2009 - Present
. Village Safety
. Respond to calls for service
. Traffic citations
. Write reports / Make arrest
. Enforce Laws
Armed Security
TENABLE PROTECTIVE SERVICES, Cincinnati, Ohio
November 2008 - Present
. Loss Prevention
. Robbery deterrent
. Escort employee's and customers to vehicle
Campus Police Officer
GOOD SAMARITAN HOSPITAL, Dayton, Ohio
July 28, 2008 - Present
. Issue Parking citations
. Protect Hospital Property and Safety for all staff
. Dispatch
. Communication with Patients and Staff
. Enforce Laws
. Make arrest and write reports
Patrolman
FLETCHER POLICE DEPARMENT, Fletcher, Ohio
May 25, 2008 - August 31, 2009
. Issue citations
. Respond to calls for service
. Traffic Control
. Communication with citizens both casual and hostile
. Arrest offenders
. Enforce laws
Rustproof and Detailer
ZIEBART CORPORATION, Troy, Ohio
May 2008 - September 9, 2009
. Rustproof and Undercoating of vehicles
. Drive Dealership cars
. Detail vehicles
Recovery Agent
INTEGRITY RECOVERY, Dayton, Ohio
December 2007 - August 2008
. Make contact with people who are delinquent with car loans and co-
operate with banks
. Daily paperwork
. Scout area for vehicles
. Take repossessed vehicles to car lot
Information Specialist
THE GALL AND GALL COMPANY, Dayton, Ohio
May 2005 - February 2008
. Background screening of potential employees for various companies.
. Travel to Dayton Public Schools to do fingerprints for potential
employees, and send the fingerprints to the Ohio Bureau of Criminal
Identification and Investigation. Fingerprints were to be submitted
both electronically and sent to the Ohio Bureau of Criminal
Identification and Investigation and the FBI.
1 Head Supervisor
JERSEY MIKES SUBMARINES AND SALADS, Troy, Ohio / Miamisburg, Ohio
August 2002 - May 2005
. Open and close the store and prepare condiments and sides for the
day
. Calculate hours for all employees; help Manager with daily
paperwork and food orders twice a week.
. Make daily deposits
. Cook, run Cash Register, and clean the entire store
. Prepare and serve customers in a timely, orderly manner
Personal Strengths
. Very easy to get along with, and works well with others
. Quick Learner
. Versatility and Adaptability to tackle a new task and complete to
the best ability possible
. Positive Attitude
. Confidence in the work at hand, and the outcome
. Confidence in self
References
Available Upon Request
Contact this candidate