Gwen Richard

**** *** **. ~ Arnaudville, LA *****

337-***-**** (cell) ~ abjaju@r.postjobfree.com

Objective: Work Long Term Employment with company which offers career

opportunities & advancement.

Skill Summary:

~Customer Service & Property Management ~Trainer ~Book Keeper ~Inventory &

Stock ~Marketing & Sales ~Budget Administration ~Insurance Billing ~Report

Preparation ~Office Management ~Receptionist ~Cost Reduction Strategy

~Front Line Operation ~Scheduling & Payroll ~Collections & Recovery

~Commercial Lending ~Account Specialists ~A/P & A/R ~Federal & State

Liabilities ~Wage Garnishments ~Project Bids & Proposals ~Contract

Agreements ~Rental Equipment Orders/Returns ~Workers Compensation ~LWCC

Regulations ~Expense Reimbursements ~File Management ~Petty Cash ~Drug Test

Schedules ~Knowledgeable in QuickBooks ~Accountant

Professional Experience:

Custom Steel Erectors - Accountant/Office Manager (08/2010 -Present)

Managed office with filing, bookkeeping, updating reports, producing bids

and proposals to jobs. Provided payroll to all employees every week once

time sheets were turned in. Contacted foreman's every morning to track

where every crew was located. Cut all expense checks and balanced petty

cash. Tracked and updated all employees information with the state.

Processed Federal and State Liabilities along with wage garnishments.

Handled all A/P and A/R for company. Managed employess uniform rentals

through Cintas. Processed all new hires and terminations in house and

through the state . Managed all on going jobs that were being preformed.

Nucomm/Transcom International - Team Leader (08/ 2006 -05/2009 & 08/2009

-04/2010)

Manage/operate call center functions from day to day to ensure site

profitable. Assist HR/front desk in admin duties. Worked closely with

Resource to ensure all service levels were met & alter arrangements if

needed (overtime, go home early, etc). Trained several classes when short

staffed to ensure all requirements were met by client. Managed 35+ agents

on a daily basis to ensure that are cost per call, performance, and

attendance were met. Agents' first point of contact for payroll,

scheduling and HR issues. Attended conference calls companywide.

Supported agents in a virtual call center by handling irate calls and

providing knowledge to agentst.

~1of 3 to get highest annual increase companywide ~1 of 500 employees

first employed with company ~Supervisor within first month of employment

~Certified in Call Center Management ~Offered contract August 2008 to May

2009 to transfer to Home Agent

AIM Business Capital - Account Specialist (05/2009 -10/2009)

Point of contact for all established clients. Handled all payments

received and posted to the clients account for payoff. Reported Client

Budget/Cash flow daily and sent out for further payments. Made all

collection calls to the Client's customers. Ran DNB and Credit Reports for

all potential customers. Prepared Client's Portfolios and Credit Files for

Underwriter. Managed/made daily deposits. Setup and sent out Wire and ACH

transfers for daily funding to each company. Entered data and managed file

organization for each client. Managed budgets and wire transfer balances

for each client. Assisted in balancing profit loss/gain reports monthly.

Express Printing - Receptionist/Secretary (2005)

Office assistant to file/organize documents and answer multiline phones.

Assist customer as they come. Enter bids on jobs as they come in and see

it to printing by checking for errors.

Scott Oaks Chiropractic - Receptionist/Insurance Biller (2005)

Billed Insurance companies from customer claims. Ensure appointments set

and phones answered while assisting Dr. on adjustments to fill office

duties.

Uncle Bob's Storage- Assistant Manager (2003 -2004 & 2004 -2005)

Assisted manager with operation of facility such as, open/close, security,

maintenance, rental/vacate units. Other duties would include book keeping,

petty cash, A/P and A/R, monthly credit card authorization, marketing,

collection turn over and auction unit due. At end of the night manager on

duty would do walk a-rounds before closing out to handle shipping and

receive, then adjust all budgets, run all reports and ensure to make bank

deposit before deadline.

Education: Graduate of Comeaux High School -Lafayette, LA 1999-2003

References:

James Flynn Lisa Juneau Toni Glines

Jenny Romero

337-***-**** 337-***-**** 337-***-****

337-***-****

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