Customer Service Sales

Candy de Bree

*** **** ****, **********, ** *****

Home 563-***-**** Cell 309-***-****

Email: ************@*******.***

Objective

To bring to your organization enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to

utilize my skills obtained through my work experience.

Qualifications

Demonstrate excellent communication, organization, time management, and problem solving skills.

People orientated with a professional, courteous, and customer focused attitude.

Adept at implementing procedures to support office efficiencies and productivity levels.

Detail orientated with an excellent figure aptitude; keen ability to recognize and correct discrepancies.

Exercise independent judgment, decision-making abilities, and a high level of confidentiality.

Manage a diversity of routine functions and projects in a faced paced, computerized environment.

Computer skills: Working knowledge of computerized processes and data entry procedures.

Type 55 WPM

Work Experience

ARC -- Rock Island, IL 07/2008 –

05/2010 Assistant Manager

Responsible for overseeing the entire store operations.

Coordinate inventory control, receiving; merchandising, and store maintenance.

Worked directly with vendors to confirm and verify shipments

Ensured excellence in customer service and resolved all problems at the store level.

Handled sales tracking and reporting, inventory control, and employee payroll.

Training and supervised full and part time personnel.

Verifies items received by inspecting condition of items; comparing count/measure of items to purchase order and packing list;

noting discrepancies.

Office Clerk I 02/2008 –

08/2008

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take

orders, and address complaints

Compute, record, and proofread data and other information, such as records or reports.

Maintain and update filing, inventory, mailing, and database systems.

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

Review files, records, and other documents to obtain information to respond to requests.

Processed and tracked payroll data for staff.

Lewis and Krall – Welland, Ontario Canada 05/2007 –

12/2007

Customer Care Associate

Greeted customers, answered telephones, ordered supplies and stock, and performed data entry.

Prepared itemized statements, bills, or invoices; and record amounts due for items purchased or services rendered.

Perform bookkeeping work, including posting data and keeping other records concerning cost of goods and services and the

shipment of goods.

Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.

Receive, record, and bank cash, checks and vouchers.

Schedule appointments and maintain and update appointment calendars.

Provide information about establishment such as location of departments or offices, employees within the organization, or

services provided.

Sitel – St. Catharines, Ontario Canada 07/2006 –

02/2007

Collections Agent

Arrange for dept repayment or establish repayment schedules, based on customers’ financial situations.

Advise customers of necessary actions and strategies for debt repayment.

Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or

credit contracts.

Locate and monitor overdue accounts, using computers and a variety of automated systems.

Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.

Record information about financial status of customers and status of collection efforts.

Customer Service Agent 11/2005

-02/2006

Confer with customers by telephone to provide information about products and services, to take or enter orders, cancel accounts,

or to obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as

actions taken.

Check to ensure that appropriate changes were made to resolve customers’ problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Refer unresolved customer grievances to designated departments for further investigation.

Review insurance policy terms to determine whether a particular loss is covered by insurance.

Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money,

and adjusting bills.

Education

Moline High School – Moline, IL General Studies, Graduated with Diploma May 1991

Blackhawk College – Moline, IL Human Services, Graduated with AA Degree December 1996

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